Risk Coordinator

Deluxe•Fort Worth, TX

About The Position

Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. This position follows a standard Monday-Friday schedule, 8:00am-5:00pm. In addition, the role requires coverage of one weekend morning shift and up to 10 evening/night shifts per month. Including holiday morning shifts when applicable. Responsibilities: The Risk Coordinator supports daily operations, supervises staff, and ensures excellent customer service while assisting the Department Manager in achieving loss mitigation goals. The Coordinator position will work to minimize risk to Deluxe Merchant Services by reviewing daily audits, monitoring the release of funds, and handling escalated issues. Monitor and Evaluate associates’ workload/skill sets while training, developing and challenging associates with new responsibilities and goals. Direct employees in areas where improvement is needed. Address and resolve escalated situations and department issues. Delegate / Supervise additional tasks, projects, or responsibilities as needed. Review re-evaluation requests and make recommendations for changes in merchant processing parameters. This process entails reviewing merchant processing history, acquired financial data, credit bureau reports, and other applicable information relevant to risk assessment. Input information into online systems such as the Merchant System, Suspense System, and LP Online regarding account status and logging notes on each investigation. Review / request additional information to decision daily audits in determining if a merchant’s processing activity is an acceptable risk to Deluxe. Answer questions from internal/external customers regarding audit status, policies, and procedures. Facilitate and communicate Loss Prevention decision making processes; department policies and procedures; and make inquiries to internal and external customers. Communicate the exceptions of approved parameters in the audit process as to how or why an account was audited. This is done by telephone, e-mail, and orally to both internal and external customers.

Requirements

Bachelor’s in business or related field and 2 years of related experience or HS/GED and 4 years
Must be 18 years of age or older
PC literate with proficiency in general Microsoft Office applications, particularly Excel
Strong mathematic and analytical skills with the ability to define problems; collect and research data; establish facts and draw legitimate conclusions
Competently prioritizes tasks and organizes work efficiently
High integrity and ability to handle confidential information
Loss Prevention Coordinator must be capable of working weekend morning shifts and holiday morning shifts when applicable
Loss Prevention Coordinator must be capable of working evening next-day funding shifts when applicable

Nice To Haves

Bachelor’s degree and 2 years industry experience
Risk analysis / risk management experience preferred
Ability to efficiently manage time, manage multiple projects and tasks while meeting crucial deadlines
Previous supervisory experience a plus
Ability to work with mathematical concepts such as probability and statistical inference
Effective written/oral communications skills with respect to developing/delivering reports, communicating proper procedures, and daily correspondence with merchants, business partners, peers and upper-level management

Responsibilities

Supports daily operations
Supervises staff
Ensures excellent customer service while assisting the Department Manager in achieving loss mitigation goals
Minimize risk to Deluxe Merchant Services by reviewing daily audits, monitoring the release of funds, and handling escalated issues
Monitor and Evaluate associates’ workload/skill sets while training, developing and challenging associates with new responsibilities and goals
Direct employees in areas where improvement is needed
Address and resolve escalated situations and department issues
Delegate / Supervise additional tasks, projects, or responsibilities as needed
Review re-evaluation requests and make recommendations for changes in merchant processing parameters. This process entails reviewing merchant processing history, acquired financial data, credit bureau reports, and other applicable information relevant to risk assessment
Input information into online systems such as the Merchant System, Suspense System, and LP Online regarding account status and logging notes on each investigation
Review / request additional information to decision daily audits in determining if a merchant’s processing activity is an acceptable risk to Deluxe
Answer questions from internal/external customers regarding audit status, policies, and procedures
Facilitate and communicate Loss Prevention decision making processes; department policies and procedures; and make inquiries to internal and external customers
Communicate the exceptions of approved parameters in the audit process as to how or why an account was audited. This is done by telephone, e-mail, and orally to both internal and external customers