Risk Control Programs Analyst

CIA - Commercial Insurance Associates•Brentwood, TN

About The Position

We are seeking an entry-level Commercial Lines Risk Analyst to support the evaluation and management of risk for a diverse portfolio of commercial clients across multiple industries. This role operationalizes department strategy by coordinating onboarding, maintaining cadence and calendars, managing integrations, producing client-ready documentation, and driving adoption through training and communications. The ideal candidate is analytical, detail-oriented, and interested in learning complex, industry-specific risks across a variety of business operations.

Requirements

Bachelor’s degree in Risk Management, Business, Finance, Analytics, or a related field (or equivalent experience)
Strong analytical, organizational, and critical thinking skills
High attention to detail and ability to manage multiple priorities.
Proficiency in Microsoft Excel and Microsoft Office applications
Strong written and verbal communication skills

Nice To Haves

Experience in safety, risk, compliance, or regulated industries
Familiarity with commercial insurance lines such as auto liability, general liability, workers’ compensation, property, professional liability, or other coverages
Willingness to complete the OSHA 30 hour, HAZWOPER 40-hour, DOT Safety Manager, and other various risk and safety compliance courses within 6-12 months.
Commitment to learning risk/safety fundamentals and pursuing relevant certifications as appropriate to the organization’s needs (timeline aligned with manager).

Responsibilities

Program ownership: managing intake, requirements, build coordination, launch readiness, rollout, and post-launch iteration for all Risk Control programs (e.g., Zywave, Synthesia custom videos, etc.)
Client onboarding & execution: coordinate onboarding into risk solutions and compliance programs; maintain the client engagement calendar; ensure agreed meeting cadence is executed.
30/60/90 plan execution: support creation (with Head of Risk Control) and own day-to-day execution of compliance plans, milestones, and deliverables.
Integration management: coordinate requirements, testing/validation, documentation, and change control for connected platforms (e.g., Zywave, Samba Safety, Samsara) and internal tools.
Enablement & communications: deliver demos, training, and onboarding materials; create and distribute client communications, schedules, and program updates.
Client documentation: draft client-facing documents and program artifacts (templates, SOPs, guides) for approval by the Head of Risk Control & Safety.
Voice-of-customer: capture feedback, triage issues, prioritize enhancements with leadership, and publish updates/release notes to stakeholders.
Process & governance: create/maintain SOPs, checklists, and playbooks; maintain version control and change logs; ensure repeatable delivery.
Reporting & risk escalation: track implementation progress, adoption milestones, and issue trends; surface risks early and escalate blockers with clear options.
Stakeholder coordination: maintain a list of prospects and active clients for Risk Control services; coordinate handoffs and follow-ups with internal teams as needed.
Perform additional duties as required by management.