Risk Control Operations Specialist

Lockton • Denver, CO

66d

About The Position

The position involves a variety of responsibilities centered around claims reporting and management. The individual will be responsible for setting up files, tracking information and correspondence, and assisting with claims reporting. The role requires ensuring timely and accurate data entry and maintenance of information in various systems and applications, as well as files and documents. The candidate must be able to navigate carrier websites to locate claims information and assist with Worker's Compensation claims for assigned clients. This includes contacting injured employees to monitor their recovery, answering questions, and communicating with clients and adjusters regarding claim progress. Additionally, the role involves monitoring employee adherence to prescribed therapy and identifying cases that may require more management or surveillance. The individual will also facilitate communication with employees, adjusters, and medical professionals as needed, and may be required to train associates on the claims reporting process and systems. The position requires working in a team environment with shared responsibilities, complying with company procedures and policies, and protecting the confidentiality of information. A focus on customer satisfaction and continuous improvement in service is essential, along with the ability to perform other assigned duties as needed.

Responsibilities

• Sets up files, tracks information and correspondence, and assists with Claims reporting
• Ensures timely and accurate data entry and maintenance of information in systems/applications, files, and documents
• Ability to navigate carrier websites to locate claims information
• Assists with Worker's Compensation claims for assigned Clients, such as contacting injured employees to monitor recovery, answering questions/calls, and communicating with clients and adjusters regarding claim progress
• Monitor employee adherence to prescribed therapy and identify cases that may require more management or surveillance
• Facilitate communication with employees, adjusters and medical professionals as needed
• Train Associates on claims reporting process and claims systems, as needed
• Work in a team environment with shared responsibilities to respond to/complete individual daily requests as well as manage an individual, assigned workload; provide back-up to other team members as needed
• Comply with Lockton procedures and policies
• Protect the confidentiality of information learned by performing the duties of the position
• Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
• Perform other work-duties as assigned

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees