Risk & Compliance Analyst

Arrive•Atlanta, GA

About The Position

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. The Role As a Risk and Compliance Analyst, you will be responsible for fraud monitoring across the business focusing on high-volume, card-not-present and card-present transaction streams to detect anomalies, investigate chargebacks and fraud, and combat industry-specific threats like card testing and "friendly fraud."

Requirements

A background in deep-dive data analysis combined with an understanding of the full card payment lifecycle, and modern fraud rules engines. Additionally, a sharp eye for patterns is key to outsmarting evolving fraud schemes.
Experience of compliance, merchant and/or payment experience.
Experience of EMV payments.
Demonstrated analytical skills with experience supporting business case preparation and financial tracking.
Advanced knowledge of Card Scheme, Governmental, Banking and other relevant regulations rules and regulations.
Ability to design, review current design, document and update documented policies in a dynamic fast paced environment.
Strong understanding of the chargeback dispute process and chargeback flows.
Exceptional interpersonal skills and interactions with a wide range of levels across the business.

Responsibilities

Monitor & Detect Anomalies: You will monitor transaction queues and parking data to identify high-risk activity, such as velocity attacks, card testing on our mobile apps and web applications, and account takeovers.
Optimize Fraud Rules: You will help build and refine rule sets in our fraud detection engine (e.g., blocking high-risk IP addresses, setting velocity limits on specific credit cards, or flagging mismatched license plate profiles) given the internal and third-party tools provided.
Investigate Chargebacks & Disputes: You will play a key role in the end-to-end dispute process, differentiating between fraud and "friendly fraud" (e.g., customers disputing valid parking citations or forgetting they parked) and investigating the reasons why chargebacks have been occurring. You may also gather evidence (parking session logs, license plate recognition data, geolocation) to represent the business in the dispute process.
Analyze Trends: You will dive deep into data to spot emerging trends specific to the parking industry, such as EVC fraud, QR code scams, reservations reseller fraud and other growing issues.
Cross-Functional Collaboration: You will work closely with the Product and Engineering teams to close security gaps in our mobile app and web portals, ensuring that fraud prevention doesn't add friction for legitimate parkers.
Reporting: You will generate weekly/monthly reports on fraud loss rates, chargeback win rates, and false positive ratios to present to the leadership team.
Create, implement, maintain and update the risk-related policies and procedures to be followed by the company.
Review and ensure compliance is properly accounted for in the policies of other departments.
Evaluate current risk management strategies and make recommendations for change as the Card Scheme, Governmental, Banking and other relevant regulations change.
Work closely with management to ensure content is aligned with government regulations, revenue, customer, culture, and business objectives.