Risk Collections Specialist

Nexio•Orem, UT

7d•Onsite

About The Position

Nexio’s Risk Department protects the company’s financial stability and brand integrity through proactive analysis and structured recovery processes. As a Risk Collections Specialist, you will play a key role in managing ACH reject recoveries and supporting the early stages of merchant risk monitoring. This position bridges Finance and Risk, ensuring rejected transactions are recovered efficiently and documented accurately — while providing a strong foundation for future advancement within the Risk team. This role focuses on internal recovery coordination and documentation — formal debt collection activity is managed through Nexio’s Legal and external partners.

Requirements

High school diploma or equivalent required.
0–1 year experience in payments, finance, or operations.
Strong attention to detail, accuracy, and record-keeping.
Proficiency with Excel and or case management tools.
Clear, professional written and verbal communication.
Eagerness to learn compliance, merchant lifecycle, and payment flow concepts.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Finance, Accounting, or a related field preferred, but not required.
Equivalent experience in payments, financial operations, or risk analysis will be considered.

Responsibilities

Track and reconcile ACH rejects, repayments, and recovery offsets.
Communicate with merchants regarding repayment coordination and status updates.
Collaborate with Finance to ensure proper allocation of recovered funds.
Partner with Nexio’s Legal Team and external collection agency for escalated recovery cases.
Maintain detailed recovery logs and assist in weekly reporting to Risk leadership.
Support Risk Analysts by preparing data and documents.
Identify recurring issues that may indicate emerging merchant risk trends.
Assist with process improvements to prevent rejects and streamline recovery.