Risk Audit Specialist - Merchant Services

Deluxe • Fort Worth, TX

99d

About The Position

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. As a Risk Audit/Loss Prevention Specialist, you will play a critical role in identifying and mitigating financial risk by reviewing, investigating, and processing account activity across various internal systems. You'll help protect the integrity of our merchant services platform by ensuring proper release of funds, maintaining regulatory compliance, and monitoring high-risk merchants.

Requirements

• HS/GED AND 2 years of relevant experience
• Customer service experience
• Ability to work with mathematical concepts such as probability and statistical inference
• Competently analyze and prioritize information to make appropriate recommendations
• Committed to meeting quality standards
• Trusted to keep sensitive information secure
• Must be 18 years of age or older

Nice To Haves

• Associate's Degree
• Card issuer or merchant acquirer experience
• Listen and respond effectively to customers

Responsibilities

• Monitor daily merchant transaction exceptions
• Assess and gather additional information to make sound business decisions
• Process daily release of funds via suspense system
• Update online systems with account status, and contact customers to review policies and procedures
• Maintain departmental spreadsheets of data for reporting purposes. Reports include Audit Log-Monthly summary of all accounts investigated
• Member Alert to Control High-Risk Merchants
• Update merchant matches and placements on Terminated Merchant File
• Input information into systems like Proprietary Merchant System, Suspense System, Loss Prevention Online, SAM, Vital, and FDR regarding account status and investigation notes
• You must be flexible in working additional hours in the evening, holidays, and weekends

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees