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The Risk Assessment Coordinator - IT Accounts at CVS Health is a pivotal role that focuses on managing detailed customer IT assessments. This individual contributor position requires collaboration with Caremark account management teams and internal business/IT experts to handle complex, time-sensitive requests from current customers across various Caremark business segments. The role demands a keen ability to identify, assess, and resolve business challenges, necessitating a solid understanding of enterprise and Caremark technical assets, systems, and business practices. This knowledge is essential for supporting account teams in meeting the diverse and often extensive requirements outlined in customer IT assessments. Key responsibilities include fostering collaboration and partnership within commercial business segments and across other business areas to ensure that all workflow processes and interdependencies are effectively identified and addressed. The Risk Assessment Coordinator is also tasked with driving necessary changes to enhance process efficiency, timeliness, and the quality of responses provided to customers. Maintaining standard responses is crucial for ensuring accuracy, consistency, and promptness in communication. Building strong, positive relationships with account teams and internal partners is another critical component of this role, as it facilitates better coordination and support. In summary, this position is integral to the success of the Caremark business segments, requiring a proactive approach to managing customer assessments and a commitment to delivering high-quality service that meets or exceeds expectations.
