Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Risk Application Support - Advisor II What does a successful Risk Application Support Associate do? You play a critical role in the daily operations of the Risk Application Operations support group within Card Services. You support the detection and resolution of issues across various Risk services platforms and applications, such as Falcon, Rule Manager, Feedzai, and Risk Gateway. Your responsibilities also include managing UNIX/Linux clusters, Web Services, coherence cache farms, and batch jobs. Collaborating with a global team, handling on-call escalations, and ensuring seamless service continuity are crucial to maintaining our high-performance culture. What you will do: Provide UNIX/Linux expertise with hands-on Java application support and production/technical assistance for escalated issues. Participate in 24x7 support of production applications on a rotating basis and in incident resolution calls to address escalated issues and maintain uninterrupted services and meeting SLAs. Create application monitoring scripts and automate alerts to notify technical and product teams of issues. Manage and automate configuration, continuous integration, static and dynamic code analysis/deployment, and application monitoring for quick turnarounds with minimal downtime. Perform code installations, monitor and validate successful implementation or fallback with development and Quality Control, and conduct postmortems to identify root causes (RCA). Participate in capacity planning, tuning systems stability, provisioning, performance, and application infrastructure scaling. Perform trending and analysis of issues; anticipate problems and develop risk mitigation plans for continuous improvement. Collaborate with Change Management/Release Managers to evaluate change events and plan production deployment items. Maintain and create technical support documentation and execute the Risk Disaster Recovery Plan.