Risk Analyst

Wave HQ

1d

About The Position

This position is on the front lines, identifying fraud and risk flags and making daily decisions to protect customers and the business. The ideal candidate must be highly motivated with strong communication skills, possess tact and empathy under pressure, and have a keen ability to identify problems, implement solutions, and communicate them effectively.

Requirements

• 2+ years of merchant underwriting/adjudicating experience working in a payments or fintech space.
• Strong credit risk experience with the ability to identify high-risk businesses.
• A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment.
• Fraud and/or compliance risk experience, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses.
• Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools.
• The ability to manage relationships with small business owners, using excellent communication skills.
• Ability to ask “the right questions” when probing for critical information from a customer and deliver not-so-great news in a way that leaves them feeling positive about Wave.
• Resourceful - knowing where to dig up relevant, real-world information and understanding “the big picture” before making decisions.

Responsibilities

• Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation.
• Assessing the chargeback risk of each business and working directly with small business owners to establish good business practices to protect themselves against disputes.
• Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, and determining regulatory or compliance violations.
• Looking for opportunities to improve current processes to support efficiencies and process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees