Riley Site Supervisor

ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO • San Francisco, CA

32d • $75,000

About The Position

The Riley Center Site Supervisor is a leadership position responsible for directly overseeing the Urgent Accommodation Voucher for Domestic Violence (UAV DV) Program and supervising all associated staff. This role provides day-to-day leadership for UAV DV operations, including crisis response, staff supervision, hotel coordination, grant compliance, reporting, audits, and ongoing coordination with the San Francisco Department of Homelessness and Supportive Housing (HSH).

In addition, the Site Supervisor oversees the daily operations of the Riley Center Community Office, ensuring the space functions effectively as a drop-in resource and access point for survivors of domestic violence. While the Site Supervisor does not manage Community Office programming or direct staff, they are responsible for ensuring survivors are appropriately screened, supported, and referred to the correct Riley Center programs and community resources based on their needs and safety considerations.

The Site Supervisor maintains on-call availability after hours and on weekends to respond to emergencies, support staff, and ensure survivor safety. This position also carries a small caseload to remain connected to direct service delivery and the day-to-day realities faced by survivors and frontline staff. this is a full-time, exempt, non-union position working Monday–Friday, with required on-call coverage, including evenings, weekends, and after-hours emergency response.

Requirements

• BA degree in social service or similar field. Considerable work experience may be accepted in lieu of a degree.
• Verifiable completion of at least 40-hours of Domestic Violence Counselor Training meeting California state requirements or willingness to undertake and complete such training within the first 60 days of employment.
• 2 years minimum experience in domestic violence programming.
• Demonstrated understanding of domestic violence issues, policies and dynamics especially in the context of race, class, gender and sexual identity.
• 2 -5 years program planning, community organizing or related experience.
• Strong public speaking and training experience/skills.
• At least 2 years in leadership including supervisory experience.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQI+, immigrant, low income communities, and communities of color.
• Strong social perception skills using active listening to work on understanding other people.
• Strong interpersonal communication skills.
• Knowledgeable in an administrative role and ability to organize and maintain accurate records.
• Ability to develop goals, plan, organize and prioritize work.
• Excellent verbal, reading and written communication skills in English. Bilingual Spanish a plus.
• Ability to think critically and resolve problems.
• High level computer software skills including database entry, Excel and Word processing.
• Ability to maintain constructive and cooperative working relationships.
• Ability to strictly adhere to Riley Center policies and procedures.
• Professional demeanor and appearance.
• Ability to move seamlessly between being a team player and working independently while being flexible in a quickly changing environment.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
• Covid vaccination and negative result on TB test required.
• Background check completed upon acceptance of job offer.

Nice To Haves

• Bilingual Spanish a plus.

Responsibilities

• Provide direct oversight of the UAV DV Program and supervise all UAV DV staff.
• Ensure crisis response coverage 7 days a week, including answering and supporting the UAV DV crisis line as needed.
• Supervise staff performance, provide coaching, and support professional development.
• Coordinate with hotel partners regarding placements, safety concerns, billing, and relationship management.
• Ensure compliance with HSH contract and grant requirements.
• Monitor budget and overall functioning of the program
• Manage data and document needed for the program
• Carry a small caseload to provide crisis intervention, advocacy, and follow-up support.
• Maintain on-call availability for after-hours and weekend emergencies.
• Oversee daily operations of the Riley Center Community Office.
• Ensure the Community Office functions as an effective drop-in and access point for survivors.
• Support staff in screening survivors and making appropriate referrals to Riley Center programs and external resources.
• Ensure survivor flow prioritizes safety, urgency, and client choice.
• Ensure compliance across multiple grant-funded Riley Center programs.
• Serve as the primary point of contact with HSH for the UAV DV Program.
• Prepare and submit required reports (monthly, quarterly, annual).
• Lead preparation for monitoring visits, audits, and compliance reviews.
• Support corrective action planning and continuous quality improvement.
• Ensure accurate and timely data entry by staff into required databases and systems.
• Monitor data quality, documentation standards, and confidentiality compliance.
• Use data to track outcomes, identify trends, and support reporting and planning.
• Monitor program budgets and expenditures in coordination with leadership and finance.
• Participate in leadership meetings, trainings, and strategic planning.
• Perform other duties as assigned and participate in cross-training as needed.

Benefits

• Kaiser HMO medical paid in full
• Life insurance
• Voluntary dental and vision insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees