Rigging Supervisor

West Marine•Honolulu, HI

12d

About The Position

The Rig Shop Supervisor is responsible for achieving sales and profitability goals within the rigging business unit by overseeing planning, coordination, and management of all Satellite Rigging Locations. This role actively drives rigging sales through customer interactions, interprets diagrams and measurements, and ensures that customer orders are accurately completed. The manager will assess lead times and coordinate workflow to optimize resource utilization, determining when jobs should be completed in-house or by the production facility. A commitment to quality assurance is paramount, with the manager overseeing all products before delivery to customers. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Requirements

Exceptional verbal and written communication abilities
Strong interpersonal skills with a focus on customer service excellence
Proven track record in sales and customer service, driving revenue and customer satisfaction
Excellent organizational abilities and attention to detail, ensuring efficient operations
Strong time management skills with a demonstrated ability to meet deadlines consistently
Effective analytical and problem-solving capabilities to address challenges proactively
Robust supervisory and leadership abilities to guide and motivate teams
Ability to prioritize tasks effectively and delegate appropriately when necessary
Comfortable functioning in a fast-paced and occasionally high-pressure environment
Proficient in Microsoft Office Suite and related software applications
Ability to interpret rigging diagrams, measurements, and terminology to assist customers and streamline workflow
Demonstrates advanced technical skills in splicing and rigging installation duties in both shop and marine vessel settings
Capable of providing transportation to various worksites as required
Understands proper techniques for working at heights and can execute these procedures safely
High school diploma or equivalent required.
Over 5 years of experience in rigging and management roles
Continuous standing and walking throughout the retail space
Ability to wear and communicate through a headset continuously
Frequent climbing, bending, stooping, crawling and twisting
Occasionally operate equipment, including forklifts
Must be able to lift up to 50 pounds to shoulder height unassisted frequently
Prolonged periods of standing and walking
Must be at least 21 years old
Must maintain a valid driver’s license and satisfactory driving record
Willing to submit to a criminal background check
Must be able to pass a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program

Responsibilities

Recruit, interview, hire, and train new staff to build a skilled and dedicated team
Oversee the daily workflow of the department, ensuring smooth and efficient operations
Provide constructive and timely performance evaluations to support employee development
Handle employee discipline and terminations in accordance with company policy
Develop, implement, and maintain a comprehensive sales plan to achieve annual sales goals for the rigging shop and store.
Collaborate with PRO Market Team Managers to enhance wholesale business and market share through effective planning and goal setting.
Oversee all quotes, orders, transfers, purchase orders, production, and payment processes for rigging products and services.
Execute rigging activities related to product creation and installation, ensuring quality and efficiency.
Work alongside store management to schedule rigging staff according to peak customer demand and planned jobs.
Train and inform store associates about rigging shop capabilities and services to enhance customer engagement.
Provide product knowledge to customers and suggest additional items and services they may need.
Ensure that rigging staff embody the brand's values and deliver exceptional service.
Maintain up-to-date professional and technical knowledge of rigging through company and industry-sponsored training.
Execute and direct all shop inventory procedures and activities to optimize stock levels.
Ensure a safe and clean work environment for crew members and customers, adhering to all safety rules and standards.
Maintain the shop’s stability and reputation by complying with all relevant legal requirements.
Be available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Perform other job-related duties as assigned.