Rigging Associate (Full Time)

Stores•Alameda, CA

2d•Onsite

About The Position

As a Rigging Associate, you will be responsible for performing splicing, swaging, and providing limited customer service, along with other duties as assigned. This position requires obtaining certification from cordage vendors for splicing various types of cordage to ensure the delivery of top-quality products. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Requirements

Excellent verbal and written communication skills, facilitating clear and effective interactions.
Strong interpersonal and customer service abilities, fostering positive relationships with customers and team members.
Proven sales skills with a focus on delivering outstanding customer service.
Exceptional organizational abilities and attention to detail, ensuring accuracy in all tasks.
Strong time management skills with a demonstrated ability to meet deadlines in a fast-paced environment.
Robust analytical and problem-solving skills to address challenges effectively.
Ability to thrive in a high-paced and sometimes stressful environment.
Proficient in Microsoft Office Suite and related software applications.
High school diploma or equivalent preferred.
General knowledge of sailing and boats, with the ability to read measurements in both imperial and metric systems.
Continuous standing and walking throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to operate a motor vehicle
Frequent climbing, bending, stooping, crawling and twisting.
Occasionally operate equipment, including forklifts.
Prolonged periods of standing and walking
Manual dexterity to evaluate, install, and modify equipment
Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
Must be at least 21 years old
Must maintain a valid driver’s license and satisfactory driving record
Willing to submit to a criminal background check
Must be able to pass a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program

Responsibilities

Perform splicing and swaging for customer orders to ensure high-quality rigging solutions.
Assist in the installation of rigging products as needed.
Understand and demonstrate the proper use of all equipment and tools utilized in both the field and the shop.
Ensure that rigging staff exemplify the highest standards of our brand and the exceptional service we provide.
Drive sales through effective customer engagement, suggestive selling, and sharing product knowledge.
Produce quotes, process orders, and manage production and payments for rigging products and services.
Educate store staff about the services and capabilities of the rigging shop to enhance team performance.
Protect crew members and customers by maintaining a safe and clean shop environment.
Ensure adherence to all safety rules and standards while working in the shop and the field.
Maintain the stability and reputation of the shop by complying with all legal requirements.
Be available to work a flexible schedule based on business needs, including nights, weekends, and some holidays.
Assist with fulfilling cut-length orders for in-store and omnichannel customers.
Perform other job-related duties as assigned.