RigCLOUD Support Technician
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About The Position
Nabors is seeking skilled and knowledgeable individuals to join our team as Rigline24/7 RigCLOUD Support Technicians. This role is crucial as these technicians serve as the front line technical support experts for our NDS products, including RigCLOUD and our Smart Products portfolio. The primary responsibility of the technician is to gather information, diagnose problems, and resolve issues related to our products. Technicians will be expected to manage issues from start to finish, collaborating with various departments to ensure timely resolution. This position operates on a rotational 12-hour shift schedule, working 7 days on and 7 days off, providing a dynamic and challenging work environment every day. As a Rigline24/7 RigCLOUD Support Technician, you will be the first point of contact for customers, both internal and external, seeking technical assistance. Your role will involve performing remote troubleshooting, diagnosing, and resolving software, application, network, and server-related issues. You will gather all relevant information for each case and escalate issues to the next level of support when necessary. Effective communication with operations and leadership teams is essential to ensure prompt responses to issues and to manage ongoing downtime situations. In addition to troubleshooting, you will assist with data acquisition from various systems and document processes and support initiatives using tools such as Visio, Word, Excel, and PowerPoint. Monitoring support emails and ensuring that KPIs are met for RIGLINE metrics and performance targets will also be part of your responsibilities. You will work closely with engineering, developers, and functional team members to monitor failures for continuous improvement and provide feedback based on customer experiences.
