Idlewild and SoakZone: Rides Trainer

Herschend • Ligonier, PA

2d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Rides Trainer is a Rides Team Member who demonstrates exceptional knowledge of how to operate and assist at all rides throughout the park. This individual shows leadership skills and enough potential to be assigned additional responsibilities. The ideal candidate will have a passion for park operations and acting as subject matter expert to other rides team members. We are currently looking for a: Idlewild and SoakZone: Rides Trainer Roles & Responsibilities:

Requirements

• There is no minimum education requirement.
• 1+ season of work experience in the Rides Department is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation
• Must demonstrate a willingness to learn and ability to follow instructions
• Must be guest-focused and also work well with other team members and supervisors
• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to reach above shoulders throughout the workday
• Ability to remain on feet for majority of the workday
• Ability to climb or descend stairs for some coasters, rides, and attractions
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to see details of objects that are more than a few feet away
• Frequent interaction a variety of motorized and chain-driven rides and attractions
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments

Nice To Haves

• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

• Assists in the training of other rides team members
• Completes training documentation of rides team members
• Tests rides daily before opening to guests
• Enforces Park policies, ride restrictions, and ride recommendations
• Ensures safe operation of the ride by always adhering to standard operating procedures and established trainings
• Restricts the number of guests on the loading platform to the number who can be seated on the ride
• Assists with the loading and unloading of the ride to include small children and guests with disabilities
• Verifies that safety restraints and belts are correctly secured before the ride is set into motion
• Explains safety procedures to riders
• Takes appropriate action to answer or resolve guest questions and complaints
• Measures children using measuring sticks
• Gives directions and delivers instructions using a microphone
• Reports ride related issues and failures to management promptly
• Is vigilant about identifying potential hazards and informing supervisors, managers, or directors
• Protects guest belongings, turns in lost and found items as soon as time allows
• Cooperates with other departments to provide a positive guest experience
• Promptly notifies the security team or the park operator of team member and guest injuries or emergencies
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone, Kennywood, and Sandcastle on your days off, as well as free tickets for your family & friends!
• Exclusive employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed