About the position
This job posting is for a new hire class to start April 21, 2025. The training class will be Monday - Friday, time TBD. Once the 4-5 week training period is complete, team members will be expected to transition to a new schedule. Compensation is $14-$17/hr and is based on experience. This wage may be increased after a 4 month progress review. The training class will allow for remote team members if they are not in a reasonable commuting distance to work a hybrid schedule out of one of our 3 locations in Ormond Beach, FL; Philadelphia, PA and North Las Vegas, NV. Your remote workstation must have fast, secure, hardwired internet connectivity. Absolutely no hot spots or public WiFi. All of the equipment you need will be provided. This role will be primarily phone and email based. Customer Support / Customer Service / Customer Loyalty / Logistics & Order Information; this role is all of those jobs in one. You are able to assist with all types of customer support and policy-related inquiries while providing class-leading service for the companies under the Comoto Family of Brands: RevZilla, Cycle Gear, and J&P Cycles.
Responsibilities
- Handle all ranges and levels of interaction with customers via phone, email, live chat, and other communication channels.
- Work with logistics, techs, suppliers, and order management teams on a case by case basis.
- Learn about Customer Policies, Order Processing, Returns/Warranty Procedures, Carrier practices, etc.
- Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
- Communicate effectively, both verbally and through writing.
- Assist customers with inquiries related to Order Placement & Processing, Shipping & Logistics, Returns & Refunds, Customer Loyalty Programs, International Orders, Gift Certificates, Price Matches, and Website Navigation.
Requirements
- Commitment to Comoto’s Core Values.
- Ability to work a schedule outside of standard business hours, including nights and weekends (required).
- Minimum 2 year experience in retail, service, or hospitality industries (required).
- Sound problem solving and analytical skills.
- Established communication, interpersonal, and listening skills.
- Ability to interact and work in a fast-paced, team-driven environment.
- Time management skills and the ability to organize and manage multiple priorities.
- Passion for motorcycles and related products is ideal.
- Minimum typing speed of 35 WPM required.
- High school diploma or equivalent required.
Nice-to-haves
- Ability to speak multiple languages is a plus.
- Bachelor’s degree is a plus.
Benefits
- All necessary equipment will be provided.
- Compensation may be increased after a 4 month progress review.
