Rider Education Coach - Hall of Fame Harley-Davidson

American Road Group•Cuyahoga Falls, OH

About The Position

American Road Group is seeking a Rider Education Coach at Hall of Fame Harley-Davidson in Cuyahoga Falls, Ohio! This is a Part Time/Contract position. Provides instruction and assistance to Rider Education students and assists them in becoming ARG Bike Owners. Major Duties and Responsibilities Daily Rider Education Instruction Serve as ambassador for American Road Group to include acquiring, recruiting, training, and integrating new customers. Deliver Motorcycle Ohio Rider Education/HDRA sponsored training on a consistent, measurable basis. Report and maintain incident records as they pertain to classes and students. Report any maintenance issue on a timely basis. Responsible for maintaining continuing education/certification requirements by the State, MORE, and HDMC. Responsible for accuracy and completeness of all training records Maintain working knowledge of student registration process. Act as a liaison to the State and MORE. Keep management informed of sale leads, market trends, pricing and product offerings. Monitor and ensure compliance w/ safety regulations. Maintain state motorcycle endorsement, clean driving record and current MORE Rider Coach Certification. Must be able to meet MORE/HDRA & State Codes of Ethics. Partner w/ staff to ensure a total team approach to operations and quality assurance. Responsible to mentor and assist in the training of new Rider Coaches Must possess understanding of adult learning theory, brain-based learning and their practical applications. Possess product knowledge and act as contact in the sales process. Support the Rider’s Education Team, the Reception Department, and all other departments as needed. Dealership Customer Integration Work directly with Reception to relay new information on prospects to be entered in the CRM. Work directly with Sales Management to set up VIP introductions and maintain CRM. Work directly with dealership departments during dealership tours. Requirements Qualifications and Job Requirements Current certifications by Harley-Davidson Motor Company (Harley-Davidson Riding Academy) and Motorcycle Ohio Rider Education Safety Foundation. Knowledge and experience with Sales of Harley-Davidson motorcycles, and/or motor vehicles sold by a dealership. CPR and First Aid Certified. Current motorcycle license. Own or operate a motorcycle on a regular and frequent basis. Ability to remain composed in crisis situations. Flexibility in scheduling to meet the needs of the business unit.

Requirements

Current certifications by Harley-Davidson Motor Company (Harley-Davidson Riding Academy) and Motorcycle Ohio Rider Education Safety Foundation.
Knowledge and experience with Sales of Harley-Davidson motorcycles, and/or motor vehicles sold by a dealership.
CPR and First Aid Certified.
Current motorcycle license.
Own or operate a motorcycle on a regular and frequent basis.
Ability to remain composed in crisis situations.
Flexibility in scheduling to meet the needs of the business unit.

Responsibilities

Daily Rider Education Instruction
Serve as ambassador for American Road Group to include acquiring, recruiting, training, and integrating new customers.
Deliver Motorcycle Ohio Rider Education/HDRA sponsored training on a consistent, measurable basis.
Report and maintain incident records as they pertain to classes and students.
Report any maintenance issue on a timely basis.
Responsible for maintaining continuing education/certification requirements by the State, MORE, and HDMC.
Responsible for accuracy and completeness of all training records
Maintain working knowledge of student registration process.
Act as a liaison to the State and MORE.
Keep management informed of sale leads, market trends, pricing and product offerings.
Monitor and ensure compliance w/ safety regulations.
Maintain state motorcycle endorsement, clean driving record and current MORE Rider Coach Certification.
Must be able to meet MORE/HDRA & State Codes of Ethics.
Partner w/ staff to ensure a total team approach to operations and quality assurance.
Responsible to mentor and assist in the training of new Rider Coaches
Must possess understanding of adult learning theory, brain-based learning and their practical applications.
Possess product knowledge and act as contact in the sales process.
Support the Rider’s Education Team, the Reception Department, and all other departments as needed.
Work directly with Reception to relay new information on prospects to be entered in the CRM.
Work directly with Sales Management to set up VIP introductions and maintain CRM.
Work directly with dealership departments during dealership tours.