Ride United Community Coordinator

United Way of the Bluegrass Inc • Lexington, KY

5d • $21 • Remote

About The Position

DESCRIPTION

United Way of Bluegrass (UWBG) works to create opportunities for all members of our community to improve their lives. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, expertise, and resources to define, articulate, and implement a common agenda for change across our region. That is what it means to "Live United" in Central Kentucky.

POSITION DESCRIPTION

The primary role of the Ride United Community Coordinator is to coordinate and book transportation rides for callers relating to the Ride United Transportation Assistance (RUTA) program. This position is completely remote.

Requirements

• Advanced Problem-Solving & Critical Thinking
• Strong Communication Skills (Verbal & Written)
• Active Listening & Customer Service Skills
• Cultural Competence & Inclusivity
• Data Entry Accuracy & Documentation Skills
• Proficiency in Technology & Database Systems
• Time Management & Organizational Skills
• Collaboration & Teamwork
• Associate's Degree or equivalent work experience
• Minimum of 1-3 years related customer service experience in human service, non-profit, or other related field preferred or sufficient combination of education and experience.
• Valid driver’s license required, as well as access to a reliable insured automobile to be used for work-related travel when applicable.

Nice To Haves

• Remote work and/or call-center experience preferred.

Responsibilities

• Client Interaction & Customer Service
• Cultural & Linguistic Responsiveness
• Problem-Solving & Decision-Making
• Communication & Documentation
• Technology & Systems Navigation
• Professionalism & Ethical Practice
• Collaboration & Team Partnership

Benefits

• Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life, and STD insurance; generous parental leave policy, PTO, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees