SFGE - SO - Ride Operations Supervisor (Seas)

Six Flags Entertainment Corporation•Queensbury, NY

About The Position

As a Ride Operations Supervisor, you’ll lead a high-energy team that delivers safe, smooth, and unforgettable ride experiences for our Guests. You’ll oversee day-to-day ride operations, staffing, training, safety audits, and quality control while fostering a strong, positive team culture. This role is perfect for someone who thrives in a fast-paced environment, enjoys developing people, and wants to play a key part in creating memorable guest experiences.

Requirements

Must be at least 18 years old.
Ability to stand, walk, and move for extended periods.
Ability to lift up to 50 lbs.
Ability to work at heights of up to 192 feet.
Strong communication skills and comfort speaking to large groups of Guests.
Availability to work flexible shifts, including nights, weekends, and holidays.
Demonstrated leadership ability with a team-first mindset.
Strong attention to detail, time-management skills, and a proactive work approach.
A history of successful performance within Six Flags or other leadership roles.
Valid Driver’s License, with ability to obtain a Park Driver’s License.

Responsibilities

Lead and train Ride Operations Team Members and Leads through orientation, hands-on instruction, and ongoing coaching, with a constant focus on safe, consistent operational practices.
Deliver exceptional Guest Service while enforcing safe behavior in queues, platforms, and boarding areas, confidently resolving Guest concerns while maintaining a calm and secure environment.
Step in as needed to operate rides or support staffing gaps, ensuring every procedure, check, and cycle is performed according to safety standards.
Conduct frequent safety, service, and facility audits to verify that ride areas, team procedures, and Guest interactions meet all operational and safety requirements.
Oversee daily ride inspections and ensure accurate completion of downtime logs, safety checklists, and other required documentation.
Reinforce a strong, proactive safety culture by modeling proper procedures, addressing unsafe actions immediately, and ensuring 100% compliance throughout the team.
Provide clear feedback, coach team members, and document performance or disciplinary actions—especially when related to safety lapses or operational risk.
Collaborate with Operations leadership to execute departmental goals, quickly respond to safety-related needs, and support continuous improvement across ride operations.
Serve as a high-energy motivator who celebrates wins, lifts the team’s spirit, and creates a supportive, positive environment where every team member feels valued, encouraged, and confident.
Perform all other duties as assigned or necessary to support the resort as a whole.
Demonstrate knowledge of all aspects of the Ride Operations Department.
Use creativity and leadership skills to improve processes and enhance Guest experience.
Ensure your team is confident, prepared, and equipped for each operational day.
Collaborate with Operations Management to support department goals.
Follow all Six Flags and Great Escape policies, guidelines, and Standard Operating Procedures.