RIA Operations Specialist
About The Position
Eagle Strategies LLC is a Registered Investment Adviser and a wholly owned subsidiary of New York Life, one of the world’s largest mutual insurers with more than 170 years in the industry. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. Eagle Strategies has over 90 investment professionals who can act as an extension of our Financial Advisors’ team. We provide comprehensive investment advisory and financial planning capabilities along with offering arrays of innovative solutions and is headquartered in New York City. Role Overview: This is a very structured position that includes learning and communicating operational/legal procedures, multiple systems and financial industry policies while working in a fast-paced environment. Additional duties and tasks (processing, special projects, etc.) will be required dependent upon business needs. Learn the inner workings of an RIA at a 176-year-old fortune 100 company from the ground up. Go on a career journey to acquire skillsets, industry licensing and other professional credentials along the way. The RIA Senior Specialist will be responsible for providing outstanding customer service by handling incoming calls from our Eagle Adviser, their staff and from clients. Incoming calls will come across two different telephone queues which include the client line and Eagle Adviser line consisting of product & account information, investment and account performance, and financial processing requests.
Requirements
- Bachelor’s Degree
- 1-2 years of relevant experience
- Holds Series 7 or is a Subject Matter expert in very specific Eagle core processing functions
- Knowledge of the managed account industry
- Proficiency with Microsoft Office
- Strong customer service skills and comfort with inbound/outbound calls
- Schedule flexibility and strong work ethic
Responsibilities
- Handle incoming calls on all product types (stocks, bonds, mutual funds)
- Learn and maintain a strong working knowledge of multiple systems, products and services and provide overflow assistance for processing areas.
- Provide subject matter expertise for Weathscape and Envestnet platforms to advisers, peers, management and key business stake holders.
- Provide subject matter expertise in one of our competencies (i.e. New Business, Cashiering, Goal Mods)
- Assist management to educate and train new hired staff.
- Handle escalated cases from advisers submitted through junior staff or assigned by management.
- Ability to take on multiple job responsibilities such as money movement, transfers, correspondence etc.
- Proactively identify process improvements and work with Manager to implement the solutions in an effort to build efficiencies and increase productivity
- Proactively respond to inquiries from Eagle Strategies Advisors
- Assist the Internal Consultant and Portfolio Specialist Teams with new cases by providing operational expertise
- Work with Eagle Strategies business partners to ensure that technology workflows are operating correctly and efficiently
- Identify and resolve operational and compliance issues that may arise during daily activities
Benefits
- We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
