RF System Performance Engineer

AFL Telecommunications•New Orleans, LA

About The Position

The System Performance Engineer is responsible for wireless carrier system performance. This position supports technical activities for the ongoing maintenance and monitoring of wireless systems. This is accomplished by notify carriers and venue owners of system health and providing technical services and support to resolve customer network malfunctions. The Performance Engineer will use RF test equipment to evaluate system performance, evaluate compliance compatibility and troubleshoot operational issues. Carry out RF test execution and generate status and test reports. Attends training classes for OEM products to learn RF principles to become very knowledgeable in all current DAS/Small Cell technologies

Requirements

Highly organized and able to manage multiple projects and tasks
Excellent Customer service skills
Think critically and problem solve
4 year BS (engineering or science) plus 1-3 years Telecom experience or 3-5 years minimum Telecom experience with Associate’s Degree or related College courses
Proficient with Microsoft Office, Microsoft Project, and Microsoft Visio
Handle confidential/ sensitive information with discretion
Good judgment
Familiar with Carrier testing and closeout package requirements
Must be able to work in the United States.
Must be legally authorized to work in the United States of America.

Responsibilities

Identify system performance problems and possible solutions
Resolve customer service issues and assist in implementing solutions
Collect data in support of performance evaluations and program optimization
Responsible for “Pager Duty” alarm clearing
Repair and install equipment as needed
Work with internal department managers as needed to meet company objectives
Work with Deployment and Construction counterparts to hit project timelines and goals
Evaluate coverage problems and new service area requirements for coverage cells
At times, identify causes of RF interference and troubleshooting interference problems with various customers
Organize and conduct meetings as necessary to meet departmental objectives
Work closely with Construction team to oversee infrastructure modifications
Attend weekly meeting with customer