Rewards Representative - FT

THUNDER VALLEY CASINO • Lincoln, CA

14h • Onsite

About The Position

The Rewards Representative participates in marketing-related functions, including Rewards Center, Poker Room, and Box Office operations. Responsibilities must be performed in accordance with all Company standards, policies, and procedures. This role requires practicing, supporting, and promoting Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrating AAA Four Diamond service standards at all times.

Requirements

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Basic computer proficiency.
• Ability to accurately work on multiple projects under demanding circumstances.
• Must be at least 21 years of age.
• Must be able to obtain UAIC Tribal Gaming License.

Nice To Haves

• One (1) year of customer service experience preferred.
• High school education or equivalent preferred.

Responsibilities

• Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.
• Enroll qualified Guests in the Thunder Rewards program.
• Update and input Guests’ data into the Thunder Rewards database.
• Issue comps to qualified players.
• Participate in the preparation and execution of property promotions and events.
• Prepare and issue promotional gift items.
• Effectively and accurately operate assigned equipment, including but not limited to CMS, standard computer terminal, embossers, POS, and scanners.
• Conduct Box Office ticket sale transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees