Rewards Product Associate

JPMorgan Chase•Wilmington, DE

About The Position

As a Rewards Product Associate within the Loyalty team, you will collaborate with internal cross-functional teams and external vendors to address operational challenges and promote continuous improvement. You will cultivate professional relationships across a matrixed environment, effectively communicating and presenting to stakeholders and partners.

Requirements

Exceptional interpersonal skills for collaboration and relationship building.
Excellent written and verbal communication skills for effective reporting and stakeholder engagement.
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
Commitment to confidentiality and integrity in handling sensitive information.
Adaptability and willingness to learn new skills and take on new challenges.
Creativity and structured approach to problem-solving.
Proficient knowledge of control, risk management, and issue management concepts.
Strong analytical and problem-solving skills; ability to interpret data, identify trends/anomalies, and articulate complex ideas.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and ability to learn new systems quickly.
Familiarity with operational processes, risk management, and regulatory requirements.
Build and apply knowledge of internal policies, procedures, banking/consumer regulations, and accounting principles.

Nice To Haves

Bachelor's degree (or equivalent) in accounting, finance, economics, business administration, information systems, or risk management.
5+ years of financial services experience in controls, audit, quality assurance, risk management, compliance, operations, data handling, or business analytics.
Knowledge of Card operating systems (C3, LSP, First Assist, Customer Assist) and ability to analyze customer account-level transaction details.
Proficiency in Alteryx and ability to analyze data sets.
Proficiency in LLM Suite (if applicable).

Responsibilities

Collaborate with internal cross-functional teams and/or external vendors to address operational challenges and drive continuous improvement.
Cultivate professional relationships across a matrixed environment.
Communicate and present effectively to stakeholders and partners.
Demonstrate exceptional interpersonal skills, including relationship building.
Maintain high standards of accuracy, integrity, and confidentiality in handling sensitive information.
Work autonomously, managing competing priorities and making informed decisions.
Ensure activities comply with policies, procedures, and regulatory requirements, monitoring adherence and guiding corrective actions.
Assess operations, processes, and practices to identify risk trends and areas of opportunity.
Evaluate the design and effectiveness of management and business process controls.
Investigate and resolve issues or anomalies, escalating complex cases as appropriate.
Proactively recommend solutions to enhance efficiency, reduce risk, and improve service quality through process improvements and cross-functional initiatives.