Rewards Club Representative

Ko-Kwel Casino Resort Medford • Medford, OR

2d • Onsite

About The Position

Let's Be Friends! At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast! Be the smiling face and energetic force behind our casino players' club! You'll help guests feel like VIPs by getting new players registered and ready for fun, sharing point balances and special offer details with returning guests, and lending a hand during exciting club giveaways and promotions. From welcoming newcomers to celebrating loyal players, you'll help create an experience that keeps everyone feeling lucky! What you bring to the table Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee. Redeems points and prints redemption certificates for members as requested. Cheerfully greet and provide excellent guest service to Ko-Kwel Casino Resort guests to include answering questions and directing guests to various events and areas of the casino. Maintains confidentiality and discretion in all areas: including the dissemination of trade secrets, planning and promotional procedures and customer information files. Access to sensitive customer information and computer processes. Must be knowledgeable on all-promotional events and daily activities at Ko-Kwel Casino Resort properties. Database entry for the Ko-Kwel Rewards Club members including creating Player's Club cards and other related tasks. Complies with all applicable internal controls and reporting requirements. Provides resolution of guest complaints. Promote customer benefit programs. Maintains database integrity by removing invalid addresses, duplicate accounts and banned player accounts. Actively solicits guests to promote club membership. Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned). Physical stuff to know We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll be on your feet, using your hands to handle tools and equipment. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Requirements

• HS Diploma or GED required.
• Must have excellent interpersonal, problem solving and customer service skills.
• Must possess a positive attitude.
• Must have excellent oral communication skills and the ability to communicate on a microphone.
• Computer data entry experience preferred.
• Must be able to work well with diverse clientele.
• Must be 21 years of age or older.
• Ability to pass and remain in compliance with required background checks and drug-free workplace policies
• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Comfortable communicating clearly and positively with both guests and teammates.

Nice To Haves

• Previous hospitality experience preferred.
• Marketing or promotions background a plus.

Responsibilities

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Redeems points and prints redemption certificates for members as requested.
• Cheerfully greet and provide excellent guest service to Ko-Kwel Casino Resort guests to include answering questions and directing guests to various events and areas of the casino.
• Maintains confidentiality and discretion in all areas: including the dissemination of trade secrets, planning and promotional procedures and customer information files.
• Access to sensitive customer information and computer processes.
• Must be knowledgeable on all-promotional events and daily activities at Ko-Kwel Casino Resort properties.
• Database entry for the Ko-Kwel Rewards Club members including creating Player's Club cards and other related tasks.
• Complies with all applicable internal controls and reporting requirements.
• Provides resolution of guest complaints.
• Promote customer benefit programs.
• Maintains database integrity by removing invalid addresses, duplicate accounts and banned player accounts.
• Actively solicits guests to promote club membership.
• Jump in where needed to support the team and keep things running smoothly.
• (Other duties as assigned).

Benefits

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED