Rewards Club Representative

Ko-Kwel Casino Resort Coos Bay • North Bend, OR

2d • Onsite

About The Position

Let's Be Friends! At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast! The Players Club Representative is the welcoming face of the casino experience, serving as a first stop for guests to connect, earn rewards, and feel valued. This role brings the excitement of the gaming floor to life by enrolling new members, engaging loyal players, and delivering friendly, knowledgeable service that turns casual visits into lasting relationships. Through genuine hospitality and attention to detail, the Players Club Representative helps ensure every guest feels recognized, informed, and eager to return. What you bring to the table Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.

Requirements

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Must be a minimum of 21 years of age.
• HS Diploma or GED required.
• Must have excellent interpersonal, problem solving and customer service skills.
• A positive attitude is required.
• Must have excellent oral communication skills and the ability to communicate on a microphone.
• Computer data entry experience preferred.
• Must be able to work well with diverse clientele.
• Comfortable communicating clearly and positively with both guests and teammates.

Nice To Haves

• Previous hospitality experience preferred and a Marketing or promotions background a plus.

Responsibilities

• Warmly greets guests and delivers friendly, attentive service while answering questions and directing guests throughout the casino and event areas.
• Registers new Players Club members, issues rewards cards, and provides clear information on points, offers, benefits, and promotions.
• Actively engages guests on the casino floor to promote club membership and participation in loyalty programs and giveaways.
• Redeems points and processes redemption certificates accurately and efficiently upon guest request.
• Assists with Players Club giveaways, promotions, and special events to enhance the guest experience.
• Maintains up-to-date knowledge of all property promotions, events, and daily activities to confidently assist guests.
• Provides courteous and timely resolution to guest questions or concerns, escalating issues as appropriate.
• Performs database entry and maintenance, ensuring accuracy by identifying duplicate accounts, invalid information, and restricted players.
• Safeguards sensitive guest and company information, maintaining confidentiality and discretion at all times.
• Complies with all internal controls, reporting requirements, regulatory standards, and company policies.
• Accesses and utilizes Players Club systems and computer processes responsibly and accurately.
• Promotes customer benefit programs with enthusiasm while reinforcing the value of Ko-Kwel Rewards Club membership.
• Upholds high standards of professionalism, positivity, and hospitality in every guest interaction.
• Jump in where needed to support the team and keep things running smoothly.
• (Other duties as assigned)

Benefits

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED