REWARDS CENTER REPRESENTATIVE - VR & CB - FULL-TIME - VARIED SHIFT

Mesquite Entertainment•Mesquite, NV

18h•$16•Onsite

About The Position

Provide customer service for casino established guests in an appropriate and professional manner. Perform job responsibilities in accordance to Company standards, policies, and procedures.

Requirements

Excellent Customer Service experience is required.
Must be computer literate and have proper telephone etiquette.
Must be able to read, write, and communicate clearly in English.
Must have a positive attitude and the ability to interact with people on all levels.
Must be 21 years old.
State of Nevada Gaming Permit and Alcohol Awareness Card.

Responsibilities

Enroll guests in the Rewards player program and input data into the computer system.
Promote enrollments on the casino floor by recruiting new player sign ups.
Update player accounts with accurate information and develop ongoing guest relations.
Be aware and involved with Casino Promotions, Drawings, and Tournaments.
Handle guest complaints and discrepancies in an efficient and courteous manner.
Effectively and accurately operate computer equipment, including but not limited too, KCMS, LMS and other computer software assigned.
Execute activities for Slot Tournaments and Special Events including talking on the microphone and decoration setup to creating an exciting atmosphere.
Other job related duties as assigned and instructed by management when trained.
Consistently make every guest feel welcome and important.
Respond to guest and fellow team members with efficiency, the utmost care and courtesy.
Project a polished, professional image.