Reverse Mortgage Specialist

Arizona Federal Credit Union • Lake Havasu City, AZ

259d • Remote

About The Position

The position is responsible for generating reverse mortgage business from internal referrals and external sources outside the credit union. Accountable for working with eligible members to educate, originate reverse mortgages (FHA Home Equity Conversion Mortgages), and participates in related business development activities. Responsible for processing loans in a timely and accurate manner in compliance with all applicable guidelines.

Requirements

• High School diploma or GED and three (3) years' experience in Residential Lending specific to reverse mortgage products or three (3) years' experience in mortgage lending specific to outside sales/origination.
• Professional written and verbal communication skills.
• Problem solving and interpersonal skills.
• Proficient PC skills to include Microsoft Excel, Word, and Outlook.
• Ability to communicate verbally both in person and on the telephone or Microsoft Teams.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and make appropriate recommendations for resolution.
• Ability to apply mathematical concepts.
• Ability to multi-task and maintain organization when working on multiple loan files at one time.
• Ability to research and problem solve.
• Ability to provide member service, support credit union objectives, and produce quality work within tight timeframes.
• NMLS (National Mortgage Licensing System and Registry) license and registration.

Nice To Haves

• Knowledge of reverse mortgage guidelines.
• Experience with Encompass.
• Certified Reverse Mortgage Professional (CRMP) designation.

Responsibilities

• Generates and closes reverse mortgage loans from both internal referrals and external sources.
• Understand benefits of all loan products offered and effectively makes recommendations to assist borrowers in meeting individual financial needs.
• Delivers a highly referrable experience to members/borrowers.
• Maintains timely and professional communication with internal team members and external business partners.
• Maintains or exceeds personal production goals by selling and originating reverse mortgages.
• Works with internal referral partners to provide trusted advice and originates reverse mortgages.
• Builds strong external referral relationships through realtors, builders, financial planners, insurance agents, etc.
• Interviews applicants to help determine whether a reverse mortgage is the right option.
• Keeps informed of trends and developments in the reverse mortgage industry.
• Markets and actively promotes credit union and investor products and services to grow client base.
• Attends community events to generate new business leads.
• Analyzes financial status and determines loan needs of customer and offers appropriate products.
• Facilitates loan process from loan application through closing.
• Refers clients to other credit union departments for additional financial service products.
• Creates own business development strategies and activities to solicit, process and close reverse mortgage loans.
• Generates and closes residential mortgages for Government Loans.
• Maintains strict compliance with regulations throughout all transactions.
• Maintains regular presence in Arizona Financial Credit Union branches.
• Completes continuing education and licensing courses.
• Confirms credit union membership and partners with Sr. Personal Bankers to open membership accounts.

Benefits

• Flexible work from home options.
• Full-time employment.
• Hourly plus commission salary structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED