Reverse Logistics Program Manager

Pure Storage Inc.•Houston, TX

57d•$90,000 - $137,000•Onsite

About The Position

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE You will be the architect of our global reverse logistics strategy, transforming the end-to-end lifecycle of returned products into a competitive advantage. This role is central to improving customer satisfaction and driving significant cost savings by optimizing our refurbishment, repair, and remanufacturing operations. You'll partner with key teams in Customer Support, Quality, Logistics, and our global network of external vendors to build and execute a highly efficient and compliant reverse supply chain.

Requirements

Deep Domain Expertise: Proven success in a reverse logistics, returns management, or supply chain program management role, demonstrating a comprehensive understanding of service parts, product repair, and the asset recovery lifecycle.
Program Leadership Acumen: Demonstrated ability to lead complex, cross-functional programs, serving as the central driver for change management and systems implementation related to reverse flows.
Analytical and Data-Driven Mindset: Strong capability to utilize data, root cause analysis, and continuous improvement methodologies (like Lean Six Sigma) to identify inefficiencies and make impactful, data-driven operational decisions.
Strategic Communication and Collaboration: Exceptional ability to communicate with and influence stakeholders at all levels, both internal and external, fostering strong partnerships with repair vendors and logistics providers.
Technology Fluency: Working knowledge of Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS) (e.g., SAP, Oracle, NetSuite) as they relate to tracking and managing returned product inventory and workflows.

Responsibilities

Own and Optimize the Reverse Supply Chain: Design, implement, and continuously refine a global reverse logistics network to significantly reduce product return turnaround time and maximize valuable product recovery rates.
Drive Cost-Effectiveness and Customer Experience: Lead strategic programs to streamline RMA workflows, returns routing, and repair/refurbishment processes, directly impacting our cost per return and elevating the overall customer return experience.
Manage Cross-Functional Alignment and Execution: Collaborate with internal departments (Customer Support, Planning, Finance, IT) and external partners (3PLs, repair vendors) to ensure seamless execution and compliance across all reverse flow operations.
Establish and Monitor Performance Metrics: Define, track, and report on key performance indicators (KPIs) like recovery yield, turnaround time, and cost metrics to provide deep operational visibility and drive data-backed continuous improvement initiatives.
Promote Sustainability and Compliance: Ensure all product disposition and reverse logistics processes meet global trade, environmental, and safety regulations, supporting our organizational goals for reuse and waste reduction.