REVENUE SUPERVISOR/EXPERT

State of Arkansas • Hot Springs, AR

29d

About The Position

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.
The Revenue Supervisor/Expert is a leadership role responsible for managing the operations, staff, and performance outcomes of a specific unit or function within the DFA Revenue Division. This position combines technical tax or child support expertise with supervisory responsibilities to ensure that tax processing, collections, customer service, and compliance activities or child support program activities are completed effectively, accurately, and in accordance with Arkansas tax or state and federal child support laws.Primary ResponsibilitiesThe assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.

Requirements

• In-depth knowledge of Arkansas tax codes, policies, child support law and regulations, or DFA procedures relevant to the assigned program area.
• Skilled at analyzing complex tax issues, complex child support case issues, interpreting regulations, and making sound decisions in a fast-paced environment.
• Excellent interpersonal and written communication skills for working with taxpayers, customers, staff, and external partners.
• High level of accuracy and integrity in processing financial data and managing confidential taxpayer and other personal information.
• An associate or bachelor’s degree in accounting, finance, business administration, public administration, economics, social work, or a related field is required, plus three (3) years of related experience including two years in a supervisory or leadership capacity.
• OR A high school diploma plus four (4) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support including two years in a supervisory or leadership capacity.

Responsibilities

• Supervise the daily operations of a designated tax or revenue unit (e.g., income tax, motor vehicle services, sales/use tax, collections, or child support services).
• Lead and manage staff including Revenue Specialists, Coordinators, and administrative personnel; assign duties, monitor performance, and conduct evaluations.
• Ensure compliance with Arkansas tax or child support laws and regulations, administrative rules, and internal policies in all operational activities.
• Serve as the division or section’s subject matter expert, providing technical guidance and interpretation of policy or regulatory changes.
• Monitor performance metrics, quality assurance standards, and workflow efficiencies; identify and implement operational improvements.
• Resolve high-level or escalated taxpayer and customer service issues, including those involving disputes, exemptions, compliance notices, and payment discrepancies.
• Prepare and review financial reports, audits, reconciliations, and operational summaries.
• Ensure data privacy, security, and integrity in handling taxpayer records, confidential personal information, and financial information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree