Revenue Strategy & Operations Director

Proofpoint

281d • $120,525 - $237,050

About The Position

We are seeking a strategic, driven, and operationally Senior Revenue Strategy & Operations Director to join the Strategy & Operations team within the Customer Office. This is a newly created, high-impact role responsible for leading and transforming Renewal operations for our multi-billion-dollar book of business. You'll partner closely with Sales, Customer Success, Sales Operations, Finance, and Systems teams to redesign the renewal motion, drive process automation, and lead key business rhythms to enable effective and efficient execution of the renewal motion. This is an exciting opportunity to be at the heart of our post-sale revenue engine, directly influencing how we retain our global customer base. This role reports to Senior Director, Strategy & Operations, Customer Office.

Requirements

• Bachelor's degree in Business, Management, or related field; MBA degree preferred.
• 10+ years of experience in Revenue Operations, Business Operations, Strategy, or related roles.
• 5+ years of experience within B2B SaaS, preferably within GTM or customer success functions.
• Proven track record of designing and executing complex revenue processes, with a deep understanding of customer lifecycle management, renewals, and post-sale operations.
• Strong strategic thinking, analytical skills, and problem-solving abilities, with a demonstrated ability to use data to drive decision-making and business impact.
• Advanced Excel skills, including data modeling, scenario analysis, and forecasting. Familiarity with BI tools (e.g., Power BI, Tableau) to analyze business performance and surface key data insights.
• Proven ability to create compelling, executive-ready presentations that clearly communicate insights and recommendations.
• Highly independent and self-motivated, with the ability to work rapidly and productively with general direction in a fast-paced, high-growth environment.
• Proven ability to drive results in a highly matrixed organization, leveraging strong collaboration, communication, and project management skills.
• Demonstrated success leading change management efforts and enabling cross-functional teams on new initiatives, tools, and processes.

Responsibilities

• Serve as a trusted advisor to senior leaders across Customer Success, Sales, Revenue Operations, and Product, driving alignment on key business priorities and ensuring execution excellence.
• Influence cross-functional initiatives that enhance customer retention, revenue predictability, and operational scalability.
• Design and implement a scalable, best-in-class renewals process by streamlining collaboration across Customer Success, Sales, and Finance.
• Partner with Sales Operations and BI teams to enhance automation within Salesforce and analytics tools, improving forecasting accuracy and operational efficiency.
• Lead strategic change initiatives to enhance Renewals and Customer Success operations, ensuring smooth adoption of new processes, tools, policies, and performance metrics.
• Develop and deliver enablement programs that drive efficiency and execution excellence across global teams.
• Conduct complex data analyses to provide strategic insights that inform leadership decision-making and long-term planning.
• Develop high-impact executive-level presentations that translate data into actionable insights, shaping company-wide initiatives and business outcomes.
• Own and drive business review cadences (e.g., forecasting, churn analysis, QBRs) that improve accountability and drive churn reduction.
• Develop and refine key performance indicators (KPIs) that measure customer health, renewal probability, and organizational effectiveness.
• Collaborate with BI and analytics teams to design real-time, intuitive dashboards (e.g., Power BI) that enable data-driven decision-making.

Benefits

• Flexible time off
• Comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
• Three-week Work from Anywhere option

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree