About The Position

TakeUp, LLC is revolutionizing revenue optimization for hospitality with a daring approach to pricing. Using AI and machine learning, TakeUp empowers independent operators to unlock maximum revenue potential through pricing courageously—day in, day out. Seamlessly integrated with top Property Management Systems, our platform replaces traditional rate-setting constraints with data-driven confidence, delivering an impressive 10-15x ROI. TakeUp is looking for a talented and customer-focused Revenue Strategist to join our team. This individual contributor role is equal parts revenue management strategist and customer success manager. You’ll bring deep hospitality revenue management expertise and pair it with consultative, customer-facing skills to drive measurable outcomes for our customers. This is not a back-office analyst role: you will own a book of business, act as a strategic partner to hotel and lodging operators, helping to shape their revenue strategies, optimize performance, and drive growth, and serve as the human in the loop for our AI—all while managing renewals, expansions, and expectations with confidence.

Requirements

  • 1–3 years of experience in revenue management, hospitality, data analysis, or a related customer-facing role.
  • Solid experience in hotel or lodging revenue management, understanding demand forecasting, pricing strategy, and distribution.
  • Experience in roles that put you face-to-face with guests, clients, or corporate stakeholders.
  • Comfortable diving into performance data and making actionable recommendations.
  • Skilled in driving commercial outcomes such as renewals and account expansion.
  • Excellent written and verbal communication skills.

Nice To Haves

  • Customer success or account management experience in SaaS.
  • Exposure to revenue management systems (RMS), property management systems (PMS), or pricing/forecasting tools.

Responsibilities

  • Lead revenue strategy engagements with your portfolio of properties.
  • Analyze data, develop recommendations, and guide adoption of bold, data-backed pricing strategies.
  • Build trusted relationships with decision-makers, aligning TakeUp’s AI solutions with business goals.
  • Own commercial outcomes—renewals, expansions, and cross-sell opportunities—by demonstrating ROI and value.
  • Act as the human counterpart to our AI, monitoring performance and fine-tuning system inputs.
  • Anticipate and address customer concerns early, coordinating with product, data science, and engineering to resolve issues.
  • Deliver tailored training, best-practice sessions, and quarterly business reviews.
  • Capture customer feedback and advocate for enhancements that elevate their experience.
  • Partner closely with internal teams to ensure consistent communication and delivery aligned with customer objectives.
  • Actively build knowledge of hospitality revenue management and customer success methodologies.

Benefits

  • Opportunity to make a direct impact on customers’ businesses.
  • Advancement of your own expertise in a collaborative, innovative environment.
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