Revenue Specialist II, ROPS

DaVita Kidney Care

3d • $20 - $26 • Hybrid

About The Position

Join Our Team as a Patient Outreach Specialist! Are you passionate about making a real difference in the lives of our patients? We are looking for an enthusiastic and caring individual to join our ONEReg team as a Patient Outreach Specialist. In this vital role, you won't just be a part of the Registration team; you'll be at the heart of it, ensuring we provide exceptional service to our patients and partners every day. This is a fantastic opportunity to foster a culture of continuous improvement, where your ideas and proactive problem-solving will help shape the success of our entire department. This position offers a hybrid schedule for teammates near one of our business offices. We also welcome applications from remote candidates who are not local. What You'll Get to Do: Be a Patient Advocate: Directly connect with patients via phone and letters to help them navigate and resolve insurance discrepancies, such as Coordination of Benefits (COB) updates, demographic mismatches, or missing policy information. Collaborate for Solutions: Work closely with patients, insurance payors, and DaVita facility teammates to solve complex insurance issues, sometimes facilitating three-way calls to ensure clarity and resolution. Make an Impact: Engage in active listening and be open to feedback from peers, leaders, and patients to help us all improve. Dive into special projects and research as needed, offering your unique skills to support new initiatives. What We're Looking For: We're seeking a candidate who is a great communicator and truly cares about the well-being of our patients. A high school diploma or GED required What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe. To learn more about what it means to be a part of our Village, visit Careers.DaVita.com. DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click here. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Requirements

• High school diploma or GED required
• Current or previous experience working in ROPS as a Revenue Specialist
• Excellent phone skills and a comfort level with making calls to patients, facilities, and payors.
• A solid understanding of internal Registration processes, Best Demonstrated Practices (BDPs), and DaVita's policies and procedures.
• High emotional intelligence (EQ) and a knack for relationship management; you understand how your approach affects others and use empathy to build strong connections.
• Exceptional communication and interpersonal skills (both written and verbal).
• A curious mind and a love for learning that inspires continuous improvement.
• A strong commitment to accuracy, ensuring patient information is always handled with care.
• A self-starter who thrives in a collaborative environment where every voice matters.
• Intermediate skills in Microsoft Office (especially Excel and Outlook).

Nice To Haves

• Revenue cycle experience, with a focus on Registration or Insurance Verification.
• Familiarity with a variety of healthcare insurance payers.
• Experience with systems like Reggie, Talkdesk, and various payor portals.

Responsibilities

• Directly connect with patients via phone and letters to help them navigate and resolve insurance discrepancies, such as Coordination of Benefits (COB) updates, demographic mismatches, or missing policy information.
• Work closely with patients, insurance payors, and DaVita facility teammates to solve complex insurance issues, sometimes facilitating three-way calls to ensure clarity and resolution.
• Engage in active listening and be open to feedback from peers, leaders, and patients to help us all improve.
• Dive into special projects and research as needed, offering your unique skills to support new initiatives.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees