Revenue Specialist I, ROPS

DaVita • Federal Way, WA

12d • $21 - $26

About The Position

This position performs revenue cycle duties including but not limited to: Processing patient insurance information through the patient intake process, collecting payment on outstanding patient balances, and resolving credits when overpayments are received from payers and refunds need to be issued. Example of daily responsibilities includes: Perform duties for revenue operations department related to either medical insurance collections or credits, or setting patient insurance coverage Communicate with insurance payers to ensure proper insurance coverage for our patients or to ensure timely and accurate reimbursement for dialysis services rendered at our clinics Respond timely and accurately to payer communications Collaborate with other revenue operations teams to ensure seamless processes across teams Partner with clinics teammates such as Insurance counselors, social workers and facility administrators to ensure timely and accurate insurance information Help identify process changes and opportunities for continuous improvements Maintain current patient account information at all times Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies Other duties could include: May be asked to work overtime as needed Attend team meetings, phone conferences, and training as needed Know, understand and follow teammate guidelines, employment policies, and department or company procedures

Requirements

• Excellent critical thinking and problem-solving skills : Every patient account and every insurance payor offers its own set of unique challenges. The ability to think through a situation and carefully identify the best action to take is critical to be successful at this role
• Strong communication and interpersonal skills : The position involves regular communication with insurance payors, as well as relationship building and interaction with other teammates
• Ability to adapt quickly: Our environment can change quickly on a daily basis. Adapting and demonstrating resiliency are key.
• Ownership: Teammates in this position will own a book of business. With some support of their leadership, teammates in this role should demonstrate drive and initiative to work through their queue.
• ROPS Registration experience
• High school diploma or equivalent
• Basic computer skills and proficiency in MS Word, Excel, and Outlook

Responsibilities

• Processing patient insurance information through the patient intake process
• Collecting payment on outstanding patient balances
• Resolving credits when overpayments are received from payers and refunds need to be issued
• Perform duties for revenue operations department related to either medical insurance collections or credits, or setting patient insurance coverage
• Communicate with insurance payers to ensure proper insurance coverage for our patients or to ensure timely and accurate reimbursement for dialysis services rendered at our clinics
• Respond timely and accurately to payer communications
• Collaborate with other revenue operations teams to ensure seamless processes across teams
• Partner with clinics teammates such as Insurance counselors, social workers and facility administrators to ensure timely and accurate insurance information
• Help identify process changes and opportunities for continuous improvements
• Maintain current patient account information at all times
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
• May be asked to work overtime as needed
• Attend team meetings, phone conferences, and training as needed
• Know, understand and follow teammate guidelines, employment policies, and department or company procedures

Benefits

• Flexible scheduling
• Fun and positive work environment
• Competitive “pay for performance” pay structure
• Generous PTO and comprehensive benefits package
• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
• DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees