Revenue Retention Specialist

KURV • Cleveland, OH

3d • Onsite

About The Position

Kurv is hiring a Revenue Retention Specialist to protect and grow merchant relationships. Using AI-powered insights, you’ll identify at-risk merchants, resolve issues quickly, and recommend solutions like Dual Pricing, equipment upgrades, and financing to drive long-term success.

Requirements

• 2–4 years in customer service, sales, retention, or account management
• Strong communication, negotiation, and problem-solving skills
• Positive, goal-driven, and resilient

Nice To Haves

• Experience in fintech, SaaS, or B2B services preferred

Responsibilities

• Contact at-risk merchants to prevent churn
• Conduct business health check calls and identify opportunities
• Be first line of defense for cancellation requests
• Use consultative selling to solve root problems
• Collaborate with internal teams for fast issue resolution
• Negotiate win-win outcomes that keep merchants profitable
• Turn frustrated merchants into advocates through exceptional service and problem-solving
• Deploy programs like Dual Pricing, equipment upgrades, and financing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed