REVENUE REGIONAL MANAGER
About The Position
The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws. The Revenue Regional Manager is a senior leadership classification responsible for managing the operations and personnel of multiple DFA Revenue or Child Support offices within a designated region of Arkansas. This role provides strategic oversight, ensures compliance with state tax laws and policies, and fosters efficient service delivery to the public across a variety of revenue functions, including tax processing, collections, licensing, motor vehicle, or child support services.
Requirements
- An associate or bachelor’s degree in accounting, finance, business administration, public administration, economics, social work, or a related field plus four years’ experience in the supervised or related field, including two years in a supervisor or leadership capacity.
- A high school diploma plus six (6) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, administrative support, or the supervised field, including two (2) years in a supervisory or leadership capacity.
Responsibilities
- Oversee the daily operations and performance of multiple Revenue or Child Support offices within an assigned geographic region.
- Ensure uniform interpretation and implementation of state tax laws, state and federal child support laws, regulations, and DFA policies across all locations in the region.
- Monitor service delivery, workflow, and customer service quality to ensure efficient and timely public interactions.
- Coordinate and facilitate staff training, professional development, and operational updates within the region.
- Evaluate regional performance through data analysis and reporting; recommend and implement process improvements.
- Serve as the primary contact for escalated customer issues, office emergencies, or policy concerns within the region.
- Collaborate with DFA central leadership, IT, legal, and HR teams to align regional practices with statewide strategies.
- Conduct regional meetings, site visits, audits, and compliance checks to ensure accountability and operational integrity.
- Support the development and implementation of legislative, procedural, or technology changes impacting office operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
251-500 employees
