Revenue Ops Business Partner

TravelPerk • Chicago, IL

93d • $89,000 - $105,000

About The Position

As a Revenue Ops Business Partner at TravelPerk, you’ll be the primary point of contact for Revenue Systems in North America, playing a critical role in our global Salesforce strategy. While our Salesforce team is based in Europe, you will represent our Salesforce presence on the ground in North America, supporting a growing Revenue organization across time zones. This is a high-impact role for a proactive, hands-on Salesforce expert ready to take ownership, drive innovation, and champion CRM excellence in a fast-paced, scale-up environment. You’ll manage the day-to-day administration, configuration, and optimization of our Salesforce platform, working closely with stakeholders in Revenue, Marketing, Finance, and Data to deliver scalable, reliable solutions. Your insights will help shape a high-performing, global Salesforce function that supports our ambitious growth in North America and beyond. As we scale our presence in North America, you’ll be instrumental in ensuring our Salesforce platform scales with us. This is a unique opportunity to take on regional ownership within a global CRM function, contributing directly to our growth and success. Your work will help shape the future of business travel, one automated flow and optimized process at a time!

Requirements

• Experience in Salesforce administration and CRM systems.
• At least Admin 201 certification.
• Deep understanding of Salesforce features and functionality.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work both independently and collaboratively.
• Apex ability is a plus.

Responsibilities

• Own Salesforce Operations for North America
• Act as the main Salesforce point of contact for North American teams, ensuring regional needs are met and aligned with global Salesforce strategy.
• Partner with cross-functional stakeholders in the North America region to gather requirements, deliver solutions, and serve as a trusted CRM advisor.
• Design and implement Salesforce solutions tailored to the needs of the Revenue organization in NAM and globally.
• Manage user roles, profiles, permissions, and data security across regions.
• Build efficient, automated processes using Salesforce Flows and other tools to streamline workflows and improve productivity.
• Deliver training and support to new and existing Salesforce users.
• Develop user-friendly materials and lead training sessions that ensure consistent adoption and effective use of Salesforce.
• Serve as the first line of support for Salesforce issues and inquiries from North America users, escalating or collaborating with the European Salesforce team as needed.
• Monitor and maintain data quality and system functionality, ensuring a smooth and dependable Salesforce experience.
• Track usage and performance metrics, identifying improvement opportunities specific to regional workflows.
• Recommend and implement enhancements to improve system efficiency and user satisfaction.
• Work within our Salesforce team to maintain consistency, share best practices, and drive cross-functional projects.
• Help bridge the gap between global strategy and regional execution, ensuring alignment while advocating for North America-specific needs.
• Keep up with the latest Salesforce releases, features, and best practices.
• Evaluate and introduce new capabilities that enhance our CRM environment and support TravelPerk’s continued expansion in North America.

Benefits

• Competitive compensation, including equity in TravelPerk
• Generous vacation days so you can rest and recharge
• Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
• Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
• Subscription to Wellhub, the gym benefit
• Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
• Global presence and hybrid working style
• Unforgettable TravelPerk events, including travel to one of our hubs
• Learning and professional development opportunities
• A mental health support tool with access to therapists year round
• Exponential growth opportunities
• 16 paid hours per year to volunteer for a cause of your choice
• Work from anywhere allowance of 20 working days per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees