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Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. We are seeking a strategic and analytical Customer Strategy & Operations Manager to join our Revenue Operations team. In this role, you will partner closely with Account Management and Customer Success teams across our portfolio companies to optimize the post-sale customer journey and drive Gross and Net Revenue Retention (GRR & NRR). You will lead operational processes, reporting, and cross-functional initiatives that support lifecycle management, renewal forecasting, and expansion planning. This is a high-impact role central to aligning customer operations with our overall revenue strategy and go-to-market execution. This is a fully remote role; all candidates must be based in the U.S.
