Revenue Operations Manager, Customer Success

Alloy • New York, NY

319d • $133,000 - $157,000 • Remote

About The Position

Alloy is seeking a Revenue Operations Manager to support our Client Success team. The Revenue Operations function is crucial to the success and scalability of our GTM team. We're looking for a results-oriented individual who can drive operational excellence across our Client Success & Services teams and bring a data driven perspective to drive customer value, accelerate revenue, and improve team productivity. In this role, you would help Client Success Leadership with process improvements, forecasting, and execution on strategic initiatives. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

Requirements

• 4+ years of experience in revenue/customer success strategy and operations or equivalent role at a high growth SaaS company; bonus if you have experience in management consulting or banking as well
• Excellent first principles thinking skills
• Strong analytical skills; ability to thoughtfully structure analyses, answer key business questions, and drive decision making
• Experience in fast-paced environments and be comfortable working both as part of a team and independently
• Demonstrated ability to prioritize workload and manage multiple concurrent projects
• Able to work with a high degree of autonomy in a fast-moving startup or hyper-growth environment
• Strong verbal and written communication skills; ability to work effectively with cross-functional teams
• Experience building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable Sales on SFDC best practices and related tools
• Familiarity with related GTM systems (Gong, Apollo, Pendo, Highspot, etc.)

Responsibilities

• Act as a thought partner to Client Success and adjacent GTM leaders to uncover insights into the performance of the business, develop recommendations, and implement programs to enhance our client success organization
• Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations
• Design, build and manage a model that guides resource allocation globally by segment
• Partner with GTM and RevOps Leadership to define segment-specific coverage models and highest-impact activities across the customer lifecycle, linking to revenue outcomes
• Monitor and report on segment performance
• Drive risk forecasting and provide actionable recommendations and process improvements in service of managing at-risk accounts
• Ensure data cleanliness and accuracy within the GTM tech stack
• Support the Client Success team operating cadence and business processes
• Be the connective tissue between Client Success and the rest of the GTM organization
• Collaborate with Finance on top-line metrics analyses, commission inquiries and disputes, and other adhoc reporting requests

Benefits

• Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan
• Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events
• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services