Revenue Operations Manager, Business Applications

NMI

6d•$100,000 - $115,000•Remote

About The Position

NMI seeks a self-motivated and creative individual to join NMI as a Revenue Operations Manager, Business Systems. This role focuses on gathering and documenting requirements, driving successful application implementations and enhancements, project management, analyzing business processes to improve business workflows, and identifying inefficiencies and areas for improvement. This role will serve as a bridge between business stakeholders and technical systems, ensuring that tools, data, and processes scale with NMI’s growth and directly support revenue-generating teams. Job Summary In this position, you will gather and document business requirements, manage projects, build reports and dashboards, provide user training, manage application data, test applications and collaborate with Sales, Marketing, and other teams to implement new and improve existing business processes. You will support the lifecycle of Revenue Operations applications and initiatives – from intake and prioritization through delivery and ongoing optimization - while balancing speed, quality, and long-term scalability

Requirements

Project Management with the ability to manage multiple initiatives in parallel
Business Analysis with a strong ability to translate ambiguous asks into clear, actionable requirements
Writing Business Requirements and Process Documentation that can be consumed by both technical and non-technical audiences
Knowledge of Sales Process and how systems support revenue generation.

Nice To Haves

Experience with CPQ including quoting, pricing, approvals, and contract workflows (Salesforce -> Ironclad workflow experience a plus)
Experience with creating and maintaining automations in Salesforce Flow and Process Builder
Excellent communication skills and ability to simplify complex topics
Creative, analytical mind with problem-solving aptitude
Organized and able to work without close supervision in an evolving environment
Attention to detail without losing sight of overall business goals
Salesforce Administration Experience and/or Certification is highly preferred
Experience in using the following additional applications is preferred: Zoominfo, Seismic, Workato, Zapier, Gong and Chili Piper

Responsibilities

Gather and Document Business Requirements. Partner with stakeholders to understand objectives
Manage projects for business applications including scope definition, timelines and dependencies
Data Analysis
Provide User Training, develop and drive adoption, consistency, and best practices in conjunction with the Sales Enablement function
Create and Manage Dashboards and Reports that provide actionable insights
Design, Document and improve business processes with a focus on efficiency, scalability, and data integrity
Manage Revenue Operations Applications as a system administrator, ensuring reliability, usability, and alignment with evolving business needs
Troubleshooting Application Errors/Issues
Data Management and Quality including validation, hygiene, and governance standards across systems
Testing and Quality Assurance of Salesforce and related business processes to ensure changes meet requirements
Analyzing Business Processes and Identifying Opportunities for Enhancements that improve productivity and data quality.
Collaborate with Sales, Marketing, and other teams on defining and documenting business processes while acting as a trusted advisor on systems and data
Additional Ad-Hoc responsibilities tied to supporting and remediating business application issues, as needed