Revenue Operations Director

e-EMPHASYS TECHNOLOGIES INC

101d

About The Position

The Revenue Operations Director is a key strategic partner responsible for driving operational alignment, execution, and excellence to enhance revenue generation across all departments reporting to the COO including Support, Services, Customer Success and Enablement. This role combines high-level strategic support with tactical program execution, financial oversight, and staff coordination. It also plays a critical role in ensuring operational priorities are met while driving visibility, accountability, and cross-functional collaboration.

Requirements

• Bachelor’s degree required; MBA or advanced degree strongly preferred
• 7+ years in strategy, consulting, operations, or Revenue Management roles, preferably in SaaS or technology environments
• Strong analytical skills with financial fluency in SaaS metrics (ARR, CAC, CLTV, margins)
• Exceptional communication and presentation development skills (e.g., PowerPoint/Google Slides and Excel)
• High level of adaptability, organization, and ability to thrive in a dynamic, fast-paced environment
• High degree of business acumen

Nice To Haves

• Familiarity with ERP software and SaaS delivery models
• Experience working with customer success, support, or professional services organizations
• Background in the heavy equipment, construction, or industrial sector is a plus

Responsibilities

• Partner with executive leadership to define and implement comprehensive revenue growth strategies
• Translate strategic objectives into measurable goals, KPIs, and operational plans
• Monitor market trends and competitive landscapes to guide go-to-market initiatives
• Support the COO in developing and implementing organizational strategies that deliver successful outcomes to meet or exceed revenue targets
• Track objectives and metrics and ensure alignment with company-wide priorities
• Oversee forecasting, pipeline management, and revenue reporting to ensure accuracy and predictability
• Deliver actionable insights across the revenue lifecycle to improve efficiency and performance
• Maintain high standards of data integrity and governance across all systems
• Manage P&L responsibilities
• Prepare executive-level reports and monthly presentations for CEO and Board of Directors updates
• Lead operational reviews and identify areas for process improvement
• Work with Operations leadership team to implement processes and system changes that better track revenue, projects and customer health
• Jointly develop pricing and new offering revenue plans
• Track and interpret all KPI’s across global Operations
• Work with peers to improve KPI’s
• Coordinate COO leadership team meetings and project reviews
• Drive preparation of high-quality content for board-level and executive meetings
• Streamline internal governance processes and ensure accountability on follow-ups
• Drive deep alignment between Sales, Marketing, Customer Success, Product, and Professional Services teams to ensure a unified approach to revenue growth
• Facilitate joint planning sessions to align go-to-market strategies, customer engagement plans, and revenue goals across departments
• Implement processes that ensure smooth handoffs between functions, reducing churn and accelerating time-to-value for customers
• Track billable and non-billable utilization across the operations team
• Identify areas for improvement
• Track organizational structure, headcount, and hiring pipeline for COO departments
• Work with peers and the People Experience team to identify talent gaps and support succession planning efforts
• Assist with leadership development and organizational readiness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees