Revenue Operations Analyst

ZipRecruiter

76d • $72,500 - $100,000

About The Position

The Revenue Operations Analyst will provide end-to-end operations support to Marketing, Sales, and Customer Success teams within ZipRecruiter with a key focus of enforcing rules of engagement and ensuring systems and processes are working as intended. Core responsibilities include fielding internal requests from stakeholders and contributing to process and systems improvements in pursuit of ZipRecruiter’s ambitious goals and objectives.

Requirements

• 1+ years of Sales / Revenue Operations experience
• Bachelor’s degree
• Demonstrated performance in Sales / Revenue Operations role
• Intermediate proficiency with Microsoft / G-Suite applications
• Technologically adept with Salesforce.com experience (certification(s), a plus).
• Highly self-motivated with a consistent track record to act resourcefully and meet deadlines.
• Steadfast focus on problem solving and process improvement.
• Exceptional at working as part of a team and independently in a fast-paced, constantly evolving environment
• Strong communication skills (written & verbal) and comfort speaking in groups
• Detail-oriented, organized, and strong time-management skills
• Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
• Easily builds rapport and establishes relationships with customers and colleagues
• Listens patiently, probing for and clarifying to get necessary details
• Excellent problem-solving skills working in ambiguity and limited direction

Nice To Haves

• Advanced degree (Master’s or Ph.D.) in a quantitative field such as Mathematics, Computer Science, Operations Research, or Economics.
• Extensive knowledge and practical experience in statistical methods such as causal inference, experimental design, and Bayesian inference.
• Advanced skills in R or Python, and experience with machine learning models.

Responsibilities

• Develop in-depth knowledge of all ZipRecruiter’s product offerings and internal sales procedures and rules of engagement
• Triage issues reported by the Sales, Marketing, Customer Success departments
• Provide day to day support of all things related to Salesforce accounts & books of business
• Develop reports and dashboards to support the delivery of business key metrics
• Maintain documentation of common problems and solutions to enable quick ticket resolution
• Collaborate with cross-functional teams to create and optimize processes, playbooks, toolkits, and other resources that improve efficiencies.
• Assist with various projects and tasks, including system customizations, support, trainings, and data management for Salesforce and other Revenue Operations applications
• Regularly create, update and publish process documentation for sales
• Work cross-functionally with CRM IT team to execute technology changes.
• Partner with team members to build out and optimize processes to enable our sales teams to increase productivity
• Assist with implementation and administration of Revenue Operations tools ensuring stakeholders have the tools they need to succeed by evaluating usage and capability of the tools currently in use
• Work closely with leadership to identify the opportunities, develop an action plan, monitor execution, and report outperformance
• Working with marketing to support sales teams with top of funnel and lead nurturing campaigns
• Train new and existing team members on our processes and technologies
• Work with peers and leadership to develop organizational goals

Benefits

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees