Revenue Officer I - Asheville

State of North Carolina•Asheville, NC

1d•$48,000 - $79,504•Hybrid

About The Position

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. The Revenue Officer I position has been established as hybrid teleworking with a minimum starting salary of $48,000. This Revenue Officer I works at the Asheville Service Center a minimum of two days per week. If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. The North Carolina Department of Revenue is accepting applications for two Revenue Officer I positions at our Asheville Service Center. The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Department’s policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position requires someone who can work independently and can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner. This professional position has a hybrid work schedule. Work is performed in-person at the Asheville Service Center a minimum of two days a week and remotely at the manager’s discretion based on the needs of the office. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay. An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.

Requirements

Basic knowledge of principles of business administration related to reporting and/or calculating tax
Basic skills using Microsoft Word and Excel
Access to reliable transportation and a valid driver's license is necessary
Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.

Responsibilities

Educate the public on State tax matters and promote compliance with State revenue laws
Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
Utilize legal remedies to collect liabilities or secure returns
Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
Travel to taxpayer locations within an assigned territory with limited overnight travel

Benefits

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program