Revenue Office Associate II

State of Nebraska • Lincoln, NE

5d • $17

About The Position

The Department does not sponsor non-immigrant work visas, or STEM OPT candidates for this position. An employee in this position performs unique technical operations and corrections to taxpayer accounts, computer generated listings, and inquiries. This involves extensive research and analysis through use of paper and electronic listings, PC programs, and OnBase. This position performs extensive reviews of documentation. This involves daily oral and written communication on technical details of tax rules and regulations, with teammates and the public. Job duties include:
1. Processing returns and/or refund claims. This includes performing the following on a semi-regular basis: opening mail, sorting of like tax forms, validation of documents, reconciliation of deposits, data entry and document preparation.
2. Edit and correction of tax returns and applications for various tax programs.
3. Written and telephone communication with taxpayers regarding the information contained on tax returns, applications, and refund claims.
4. Corrections of errors on tax returns and applications through computer listings. These errors may be caused by incorrect information contained on a return or application, may be an error made in previous processing steps.
5. Training peers. Sharing information, identifying possible problems and formulating solutions.
6. Educating taxpayers on various tax programs.
7. Assists with other functions as the need arises.

Requirements

• Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment, or areas related to the programs and functions of the employing agency, OR experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.
• Knowledge of: Web and PC software applications, general accounting principles, and business office procedures.
• Skills in: Operation of PC, calculator, and other basic office machines.
• Ability to: Communicate effectively by telephone, face-to-face, and in writing with tax preparers, taxpayers, teammates, and supervisors.
• Research and analyze accounts; recognize errors during review of tax returns, applications, and reports.
• Apply various policies, procedures and instructions in the area of tax administration; work on broad assignments with responsibility for daily decision-making; organize and coordinate daily functions.

Responsibilities

• Processing returns and/or refund claims.
• Edit and correction of tax returns and applications for various tax programs.
• Written and telephone communication with taxpayers regarding the information contained on tax returns, applications, and refund claims.
• Corrections of errors on tax returns and applications through computer listings.
• Training peers.
• Educating taxpayers on various tax programs.
• Assists with other functions as the need arises.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees