Revenue Manager- CRO

VALENCIA GROUP•San Antonio, TX

62d•Onsite

About The Position

The Revenue Manager plays a critical role in optimizing hotel performance by analyzing market trends, forecasting demand, and implementing pricing strategies. This role directly supports profitability, occupancy, and guest satisfaction while collaborating with multiple departments to drive revenue growth across Valencia Hotel Collection properties.

Requirements

Strong analytical and problem-solving abilities
Excellent verbal and written communication skills
Proficiency in revenue management systems (RMS), PMS, and Excel
Detail-oriented with a strategic and proactive approach
Strong time management and organizational skills
Ability to collaborate effectively with multi-property teams
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Requires a minimum high school diploma as well as 1 – 3 years revenue management experience, preferably in multi property hotel operations.
Ability to prioritize tasks and adapt to changing market conditions quickly.

Nice To Haves

Experience in multi-property hotel revenue management is preferred
Experience working collaboratively with the sales, marketing and operations teams.

Responsibilities

Develop, implement, and monitor pricing and inventory strategies to maximize revenue.
Analyze market data, competitor pricing, and demand trends to adjust rate strategies accordingly.
Manage daily and long-term forecasting for occupancy, revenue, and overall hotel performance.
Ensure all distribution channels (Expedia, Booking, etc.) comply with brand and revenue management standards.
Collaborate with Sales, Marketing, and Front Office teams to align strategies and enhance booking conversions.
Lead and participate in weekly revenue strategy meetings with hotel teams.
Provide data-driven insights to General Managers and leadership to guide revenue decisions.
Maintain and enhance revenue management systems, ensuring accurate and timely updates. Guest Services
Support the guest experience by ensuring availability and pricing strategies align with guest demand.
Address revenue-related guest concerns or rate inquiries when necessary.
Respond quickly to internal and external requests, ensuring seamless communication across departments.
Train and mentor team members on revenue management principles and strategies.
Participate in industry trends and technology training as needed.
Support employee development through ongoing training in revenue optimization.
Develop weekly, 30/60/90 day and annual forecasts, budgets, ensuring accuracy.
Provide detailed performance reports to leadership, including revenue trends, pick-up reports, and market analysis.
Work closely with Marketing and Group Sales to align promotions and special offers with revenue strategies.
Ensure data accuracy and compliance in all revenue management systems.
Adhere and ensure compliance with Valencia Hotel Collection’s brand standards, federal and local laws and company policies.
Report unsafe conditions immediately.
Maintain a clean and organized workspace
Display courteous behavior with guests and team members
Ensure equipment is in proper working condition
Take on additional duties and special projects as assigned by the supervisor