Revenue Management & Reservations Supervisor (Hourly)

Omni Hotels & Resorts•Atlanta, GA

5d•Onsite

About The Position

Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium. Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match! Revenue Management & Reservations Supervisor Overview: The Revenue Management & Reservations Supervisor provides day-to-day leadership, coordination, and oversight for the Reservations and Group Housing functions within a luxury convention hotel environment. This role serves as the primary point of coordination between Reservations, Revenue Management, Operations, Sales, and Convention Services, ensuring accuracy, consistency, and alignment across systems, contracts, and operational execution. The Supervisor is responsible for guiding the team, validating work, resolving escalations, proactively identifying risks and opportunities, and acting as the departmental leader in the absence of management.

Requirements

Strong working knowledge of reservations, group housing, and inventory management in a luxury or convention hotel environment.
Demonstrated foundational understanding of revenue management principles, including demand, displacement, and room-type optimization.
Exceptional organizational, communication, and problem-solving skills.
Ability to lead with professionalism, composure, and sound judgment in a fast-paced, high-volume environment.
Proven ability to manage competing priorities, lead a team, and coordinate across departments.

Nice To Haves

Previous leadership or supervisory experience strongly preferred.
Experience with Opera PMS/ORS and Sales systems strongly preferred.

Responsibilities

Serves as the primary coordination point between Reservations, Revenue Management, Operations, Sales, and Convention Services, ensuring consistent communication, alignment, and follow-through.
Acts as the department lead in the absence of the Reservations Manager or Director, providing direction, decision-making, and issue resolution.
Leads regular team stand-ups and huddles, ensuring hotel-level, brand-level, and departmental updates are clearly communicated and understood.
Acts as the first level of escalation for the Reservations and Group Housing teams, resolving issues independently when possible and escalating appropriately when necessary.
Proactively balances team workload, redistributes assignments as needed, and identifies capacity risks early to protect service quality and deadlines.
Manages and oversees the acceptance of group bookings from Sales through the turnover process.
Audits group contracts against multiple systems (Sales, Reservations, Revenue platforms) to ensure accuracy, alignment, and completeness.
Identifies discrepancies, risks, or missing documentation and alerts leadership while driving resolution.
Ensures required addendums are requested and executed when inventory or contractual changes are necessary.
Reviews and validates future inventory on the books, ensuring stay-through availability of premium rooms and suites in alignment with revenue strategy.
Identifies inventory constraints, imbalances, or risks and independently develops solutions or partners with Convention Services and Revenue Management leadership to resolve them.
Reviews and approves requests for additional inventory and quotes rates based on demand, displacement risk, and guidance from Revenue Management leadership.
Reviews future groups to identify room-type balancing and upsell opportunities based on supply, demand, and booking patterns.
Provides oversight and validation of group housing and reservations activity, stepping in to manage group blocks directly when needed to support the team or resolve complex issues.
Reviews and signs off on daily activity reports submitted by the team, ensuring accuracy, completeness, and compliance with established processes.
Produces roll-up reporting for leadership, summarizing activity, risks, trends, and opportunities across the department.
Ensures departmental processes, SOPs, and brand standards are consistently followed and identifies opportunities for improvement.
Ensures departmental schedules are approved and posted in accordance with policy and operational needs.
Manages and maintains the department communication board and shared resources.
Reviews, orders, and manages departmental supplies as needed.
Researches, validates, and reconciles transient commission invoices and related documentation.
Assists with training and onboarding in coordination with the department trainer, reinforcing standards, systems knowledge, and expectations.