Revenue Management Analyst

MSC Cruises•Miami, FL

About The Position

The Revenue Management Analyst is responsible for monitoring booking performance of the USA and Canadian markets, managing pricing and promotions, and making recommendations to maximize occupancy and revenue.

Requirements

Bachelor’s Degree required; major in Business, Economics, Finance, or other analytics-intensive fields a plus.
Excellent verbal and written communication skills a must. It is crucial that the candidate have the ability to determine high-level insights to call out to upper management, as well as the ability to lay out detailed information to other audiences with technical clarity.
Strong organizational skills, time management, and attention to details. Must be comfortable juggling multiple tasks at once and adaptable when needs change.
Strong interpersonal skills – our team works closely with other departments within the US office and other teams in Geneva and Naples on a daily basis.
Strong analytical and problem-solving skills; analyst background in Revenue Management, Commercial, Finance, or Marketing a plus.
Advanced in Microsoft Excel and Power BI – comfortable manipulating data and maintaining large spreadsheets with high level of accuracy; experience with building complex models, DAX and macros.
Ability to multi-task, prioritize, work independently and/or within a team
US Passport or US Permanent Resident
MSC Cruises is an e-verify employer

Nice To Haves

Experience with SAP Business Objects a plus
Experience with writing SQL queries a plus

Responsibilities

Transform data into insights, make strategic recommendations with a holistic commercial approach, and communicate effectively to leadership to get buy-in
Report on sales trends by channel, season, region, and category, monitor ship inventory, and make strategic pricing and promotions recommendations to maximize occupancy and revenue. Create new reports to assist with decision-making as necessary.
Assist with budgeting/forecasting by pulling historical and recent data and creating models for passenger volume and revenue targets, with logical and defendable assumptions.
Perform weekly competitive benchmarking to monitor major cruise lines’ pricing compared to that of MSC’s and flag where highly overpriced or underpriced. Make price change recommendations based on trends and using business judgement.
Create pricing and promotions recommendations through an excel template, receive feedback from Corporate Revenue Management team in Geneva, apply changes and submit final builds.
Test prices and promotions in various booking tools and check new pricing for accuracy and consistency across channels.
Assist with creating PowerPoint presentations, including, but not limited, to weekly US Business Review Meetings.
Create and maintain promotional notices with details of rates, terms & conditions, and validity for sales and special offers, to distribute to all departments for reference.
Partner with Marketing, Sales, Contact Center, and other teams to assist with data needs.
Proactively look to make process improvements and reporting enhancements for higher efficiency and ease of use.
Perform ad-hoc analyses, data forensics, and data hygiene tasks as needed.