Revenue Enablement Strategist (Customer Success)

Sprout General Referrals

136d • $69,600 - $114,840

About The Position

Sprout Social is looking to hire a Revenue Enablement Strategist to the Sales & Success team. As a member of Sprout’s Revenue Enablement department, you’re an integral part of empowering and inspiring our customers and driving the growth of our business. As a true partner to Sales and Success, we are accountable to—and responsible for—driving significant revenue across new business acquisition and customer growth. Together, we make up our revenue organization, where we lead our go-to-market strategy and establish our goals as one unified team. We put our customers at the center, we’re driven by results, and passionate about our impact on the overall strength and health of Sprout. As individuals, there’s no shortage of opportunities to learn and grow in your current role and beyond. Here, we want you to do your best work, be creative, and take risks.

Requirements

• 3 - 4+ years experience in customer success, enablement role and/or or a similar customer-facing function.
• Experience in building and delivering a training to customer-facing teams through live and e-Learning methods.
• Experience driving org-wide projects with multiple stakeholders.

Nice To Haves

• Familiarity with building e-Learning in a Learning Management System.
• Proficiency in a Content Management System, like Highspot, Showpad or Seismic.

Responsibilities

• Drive impactful training and enablement for Customer Success teams by developing resources, programs, and learning paths that directly improve customer retention, adoption, and satisfaction.
• Partner with cross-functional teams (Product, Marketing, Partnerships, and Sales) to distill complex information into clear, actionable takeaways for Customer Success teams.
• Report to the Director of Revenue Enablement, collaborating closely to ensure enablement priorities are aligned across the entire Revenue organization.
• Serve as a bridge between Customer Success and other departments, ensuring timely communication, consistent messaging, and alignment on customer-facing initiatives.
• Own and evolve continuous education programs for CS teams.
• Partner with first-, second-, and third-line CS managers to identify skill gaps, measure progress, and implement targeted development opportunities for their teams.

Benefits

• Insurance and benefit options that are built for both individuals and families.
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program.
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best.
• Wellness initiatives to ensure both health and mental well-being of our team.
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members.
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees