Revenue Cycle Trainer

Children’s Hospital of Philadelphia • Philadelphia, PA

10d

About The Position

We’re seeking a passionate and people-focused Revenue Cycle Trainer to join our Business Services Training Team. In this role, you’ll support the ongoing growth and development of Patient Financial Services staff by assessing training needs, delivering both virtual and in-person sessions, and administering quality audits and performance tools. Your work will play a vital role in ensuring competency across the organization and supporting enterprise-wide learning initiatives.
You’ll collaborate closely with enterprise leadership to align training with strategic goals, and you’ll use quality data—primarily from EPIC and other sources—to identify process improvements and learning opportunities. The ideal candidate is not only skilled in data analysis but also a trusted advisor who builds strong relationships and brings a consultative approach to training.
Schedule & Flexibility:
This is a day-shift position, with start times between 7:00 and 9:00 AM. A consistent schedule is expected, though flexibility is important as training may be delivered both virtually and onsite. If you’re passionate about empowering others through education and enjoy helping teams thrive in a dynamic healthcare environment, we’d love to hear from you.

Requirements

• High School Diploma / GED - Required
• At least five (5) years of healthcare finance, insurance reimbursement, patient financial services, or revenue cycle experience - Required and
• At least three (3) years of training and/or quality auditing related experience - Required
• Business Office Operations; i.e., Billing, Collections, Cash Posting, Credit Resolution
• Hospital and Professional Claims
• Computer skills
• Microsoft Word / Excel
• Training
• Have excellent attention to detail and project management skills
• EPIC
• Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association (HFMA) - within 6 months - Required or
• Certified Patient Financial Services Specialist - Hospital Business Institute - within 6 months - Required

Nice To Haves

• Bachelor's Degree - Preferred
• Hospital / Professional Business Office experience, Trainer and/or Quality Auditor for Professional and hospital account receivables - Preferred

Responsibilities

• Assists leadership with training of new employees in specific department procedures
• Proactively identifies improvement and learning opportunities.
• Works closely with leadership to identify areas of deficiency and work with leadership to develop training support to improve competency and process efficiencies.
• Performs weekly, bi-weekly, and monthly quality audit review for all PFS staff members and trends performance for identification of training needs.
• Meets routinely with management to review processes, recommends enhancements and coaching areas for staff as outlined in the Staff Performance Policy.
• Develops individualized training programs for employees that repeatedly fall below departmental standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees