Revenue Cycle Team Leader - RCO PB Follow Up

University of Texas Medical Branch (UTMB)•Galveston, TX

About The Position

As a Team Leader, the employee will provide supervisory, administrative and communication support to staff assigned. The Team Leader is expected to function as a member of the team with regard to routine assignments while also performing special assignments and other duties as requested. The Team Leaders is responsible for acting as a resource for information to all team members as well as inquires form other areas. Responsible for escalating issues related to process improvements or other issues. Assists supervisor with reporting and testing, including productivity reporting and system testing. Meets or exceeds QA and Productivity requirements Quality Assurance should be conducted on a routine basis with feedback and documentation given to the supervisor. Based on QA of new employees, makes a recommendation to supervisor as to when new employee is ready to work independently. Provide training to new team members as well as refresher training to existing team members as necessary. Assists supervisor with the development of policies and procedures, including team procedure manual. On occasion the Team Leader will be required to attend meetings either with or on behalf of the supervisor. It is expected the Team Leader would represent the department professionally, participate in discussion and be well prepared regarding the topic. In the event of the supervisor’s absence, the Team Leader may be asked to provide supervisory support. Special assignments as requested. Represents the department and the University in a professional manner at all times. This will involve detailed and professional verbal and written communication with physicians, patients, administration and other management personnel, in a timely manner. Interacts with UTMB administration when questions or issues arise. Practices effective time management and always demonstrates acceptable productivity and meets department account accuracy standards. Successfully completes departmental training courses and annual refresher courses. Strict compliance with regard to written policies and procedures for UTMB as well as RCM and adherence to all required standards and deadlines. Authorizes physician charges and approves journal vouchers within specified limits

Requirements

Associate’s degree or equivalent
Minimum of five years patient accounts experience.
Minimum of two years Epic Revenue Cycle experience
Ability to perform any task within team.

Responsibilities

Provide supervisory, administrative and communication support to staff assigned.
Function as a member of the team with regard to routine assignments while also performing special assignments and other duties as requested.
Act as a resource for information to all team members as well as inquires form other areas.
Responsible for escalating issues related to process improvements or other issues.
Assists supervisor with reporting and testing, including productivity reporting and system testing.
Meets or exceeds QA and Productivity requirements
Conduct Quality Assurance on a routine basis with feedback and documentation given to the supervisor.
Based on QA of new employees, makes a recommendation to supervisor as to when new employee is ready to work independently.
Provide training to new team members as well as refresher training to existing team members as necessary.
Assists supervisor with the development of policies and procedures, including team procedure manual.
Attend meetings either with or on behalf of the supervisor.
Provide supervisory support in the event of the supervisor’s absence.
Complete special assignments as requested.
Represent the department and the University in a professional manner at all times.
Interact with UTMB administration when questions or issues arise.
Practice effective time management and always demonstrates acceptable productivity and meets department account accuracy standards.
Successfully complete departmental training courses and annual refresher courses.
Maintain strict compliance with regard to written policies and procedures for UTMB as well as RCM and adherence to all required standards and deadlines.
Authorize physician charges and approves journal vouchers within specified limits