Revenue Cycle Support Specialist (FT)

Family Health West • Fruita, CO

138d • $17

About The Position

The position involves responding to patient inquiries regarding billing, payment options, insurance coverage, and account balances. The role requires explaining patient bills and financial responsibilities clearly, assisting patients with payments and financial assistance options, and verifying insurance benefits. The individual will also be responsible for investigating and resolving discrepancies in patient accounts, processing payments, and maintaining accurate documentation of patient interactions. Collaboration with other revenue cycle departments is essential to improve the overall patient experience.

Requirements

• Customer-focused attitude with the ability to handle difficult or upset patients calmly and professionally.
• Basic understanding of healthcare billing and insurance processes (e.g., deductibles, copays, and billing codes).
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong communication skills, both verbal and written, with the ability to explain complex billing and insurance information to patients.
• Knowledge of HIPAA regulations and healthcare compliance.
• Proficiency with healthcare management software and Electronic Health Record (EHR) systems (e.g., Epic, Cerner, PCIS, ECW).
• Strong problem-solving skills and the ability to research and resolve issues effectively.

Responsibilities

• Respond to incoming calls, emails, and in-person inquiries from patients regarding their billing, payment options, insurance coverage, and account balances.
• Explain patient bills, insurance coverage, and financial responsibilities in an easy-to-understand manner.
• Assist patients in making payments, setting up payment plans/Good Faith Estimates, and explaining financial assistance options available to them.
• Assist patients with understanding their insurance benefits, including deductibles, copayments, coinsurance, and coverage limits.
• Investigate patient accounts to resolve discrepancies, errors, or unclear charges.
• Assist patients with processing payments over the phone, online, or through other accepted methods.
• Maintain a high level of professionalism and empathy while providing customer support.
• Maintain accurate and detailed notes of patient interactions, including inquiries, complaints, payments, and resolutions.
• Work closely with other revenue cycle departments, including billing, coding, and collections, to resolve issues and improve the overall patient experience.

Benefits

• Employee Assistance Program
• 403 (B) with 4% match from FHW and zero day vesting schedule
• Medical Plan Options: PPO plan with copay/coinsurance and lower deductible
• High Deductible Health Plan with the option for a Health Savings Account
• Telemedicine included in both plan options
• Dental Insurance
• Vision Insurance
• Life Insurance/ Accidental Death and Dismemberment Insurance
• Disability Insurance with Short and Long Term Options
• Critical Illness and Accident Plans
• Cafeteria Options: Health Reimbursement/ Flex Savings / Dependent Childcare
• Pet Insurance
• Identity Protection
• Travel protection

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals