Responsible for the timely follow-up of claims billed and resolution of accounts. Oversees the account receivables and maintains detailed/accurate account documentation. Follow up on open claims thoroughly, accurately, promptly, and with all supporting documentation. Responsible for maintaining and updating billing guidelines, fee schedules, contract rates, etc. Review, document, and resolve all incoming correspondence and payor calls; assist as needed on aging reports, reports all payor issues and/or denial trends to Lead/Supervisor and may appeal and/or rebill underpaid claims and assist with payments, as needed. Essential Functions Maintain basic understanding and knowledge of health insurance plans, policies and procedures. Research and follow-up on outstanding claims. Appropriately document in the system all correspondence and action for the claim. Follow up in accordance with procedures and policies with an overall goal of account resolution. Contact insurance companies to obtain information necessary for invoice or account resolution through write-offs, reversals, adjustments or other methods. Identify issues and/or trends and provide suggestions for resolution to management, including payer, system or escalated account issues. Research medical records to gather information and substantiate medical justification for procedures as required by insurance carriers. Submit requested medical information to insurance carrier. Responsible for the analysis and necessary corrections of invoices or accounts and maintaining work queues. Responsible for meeting or exceeding productivity and quality goals.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees